B2B Support Specialist

SoftConstruct; São Paulo; Presencial; BRL 44 640 - 66 960; Tempo integral

Resumo da oferta

A dynamic tech company in São Paulo is looking for a B2B Support Specialist to join their team. The role involves providing timely responses to partner inquiries, maintaining records of interactions, and collaborating with internal teams to resolve issues. Candidates must hold a Bachelor’s degree and be fluent in Portuguese and English, with strong problem-solving skills and a proactive mindset. This is an ideal opportunity for those who thrive in fast-paced environments and enjoy teamwork.

Qualificações

• Bachelor's degree in Business Administration or a related field is required.
• Proven experience in B2B or technical support is an advantage.
• Fluency in Portuguese and English is required.

Responsabilidades

• Provide timely and accurate responses to partner inquiries.
• Maintain detailed records of partner interactions until resolution.
• Communicate effectively with internal teams to resolve issues.

Conhecimentos

Problem-solving skills

Team player mindset

Strong organizational skills

Fluency in Portuguese

Fluency in English

Formação académica

Bachelor’s degree in Business Administration or related field

Ferramentas

MS Office

Descrição da oferta de emprego

Are you GAME to JOIN US and be our new B2B Support Specialist?

SoftConstruct is on a search for a new player to join our team.

Responsibilities

• Provide timely and accurate responses to partner inquiries through internal communication channels
• Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience
• Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues
• Adhere strictly to internal B2B support processes and workflows based on case type and internal directives
• Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly
• Escalate complicated or unresolved issues to the person in charge as necessary
• Handle partner information with the highest level of confidentiality and professionalism
• Stay up-to-date with industry trends, news, and events
• Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code

Requirements

• Bachelor’s degree in Business Administration or any related field
• Proven experience in B2B, customer, or technical support in the IT industry is an advantage
• Knowledge of MS Office is mandatory
• Fluency in the Portuguese and English languages is required
• Knowledge of the Spanish language will be an advantage
• Strong problem‑solving skills and a proactive approach to issue resolution
• Ability to work under pressure in a fast‑paced environment
• Strong organizational skills and attention to detail
• Team player mindset with the ability to collaborate effectively with cross‑functional teams
• Accountable, reliable, and professional approach working with b2b clients/teams
• Openness to continuous learning and adapting to new process improvements

Do you like to learn hard, work hard, and play hard?

Do you imagine better things, technologies, future?

If you answered “Yes” to at least two of these questions, then we might be a great fit for you.