Atendimento ao Cliente Call Center

SolMirandaRH; Salvador; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa de recursos humanos está contratando um Atendente de Telemarketing para atuar em um call center. O profissional será responsável por atender clientes, resolver dúvidas e promover a satisfação do cliente. É necessário ter experiência anterior em atendimento ao cliente e habilidades de comunicação eficazes.

Serviços

Vale transporte

Vale refeição de R$20,00 por dia

Qualificações

• Experiência anterior em atendimento ao cliente.
• Habilidade em lidar com reclamações e situações difíceis.
• Conhecimento básico de informática.

Responsabilidades

• Buscar autorização médica para beneficiários do plano.
• Lidar com dúvidas e reclamações de clientes por telefone e WhatsApp.
• Registrar e atualizar informações dos clientes.

Conhecimentos

Comunicação verbal e escrita

Habilidade em resolver problemas

Empatia

Organização

Multitasking

Descrição da oferta de emprego

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Salary

A combinar

Job Description

A SolMirandaRH, in partnership with a life insurance company, is hiring for the position of Atendimento - Call Center PJ. Benefits include salary to be negotiated, transportation voucher, and a meal voucher of R$20.00 per day.

Responsibilities and duties:

• Seek medical authorization for plan beneficiaries.
• Handle inquiries via WhatsApp.
• Receive medical requests.
• Address and resolve customer doubts, complaints, and requests by phone and other communication channels.
• Record and update customer information.
• Properly direct customer demands to responsible departments.
• Provide technical support and assist customers in resolving issues.
• Identify sales opportunities and promote additional products and services.
• Monitor and ensure customer satisfaction, resolving demands promptly and efficiently.
• Conduct satisfaction surveys and evaluate service quality.
• Work collaboratively, sharing knowledge and experiences to improve service efficiency.
• Stay updated on company products, services, and policies.
• Perform administrative activities related to customer service, such as filling out reports and records.

Minimum Requirements

• Previous experience in customer service.
• Experience in medical authorization release (preferred).
• Verbal and written communication skills.
• Ability to handle complaints and difficult situations.
• Basic computer knowledge.
• Organization and multitasking skills.
• Empathy and patience.
• Efficient problem-solving abilities.

Additional Information

Educational Background: Not specified.

Salary: To be negotiated.

Position: Telemarketing Attendant.

Company: Grupo 5 RH.

Industry: Human Resources / Recruitment and Selection.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industry

• Human Resources Services