Atendente Help Desk

GrupoSC Distribuidora de Medicamentos; São Paulo; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

GrupoSC Distribuidora de Medicamentos busca um Atendente Help Desk para fornecer suporte ao cliente em pedidos eletrônicos. O candidato ideal deve ter formação técnica em TI e ser proativo, flexível e comprometido com melhorias. Oferecemos um ambiente colaborativo e benefícios como assistência médica e vale-alimentação.

Serviços

Assistência Médica

Assistência Odontológica

Vale Transporte

Vale Alimentação

Programas de Desenvolvimento

Qualificações

• Educação técnica ou superior em TI ou áreas relacionadas.
• Proficiência básica em Microsoft Office.
• Habilidades em suporte ao cliente e resolução de problemas.

Responsabilidades

• Fornecer suporte ao cliente para pedidos eletrônicos.
• Detectar e comunicar anomalias de serviço.
• Aumentar o percentual de pedidos eletrônicos.

Conhecimentos

Proatividade

Flexibilidade

Comprometimento com melhoria contínua

Formação académica

Educação técnica ou superior em TI ou áreas relacionadas

Ferramentas

Microsoft Office

Descrição da oferta de emprego

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All our vacancies are open to people with disabilities (PCDs).

Responsibilities and assignments

Job Description

We are looking for individuals to help us fulfill our purpose of more health for more people. If you are proactive, flexible to change, and committed to continuous improvement, join us!

All our vacancies are open to people with disabilities (PCDs).

Responsibilities and assignments

• Provide customer support for electronic orders, assisting with difficulties in placing orders, making connections, searching for return files, NF mirrors, offer files, and updating product and price databases;
• Detect and communicate mass anomalies in service to supervisors, analyzing incoming demands;
• Support increasing the percentage of electronic orders through contact with clients and sales force;
• Avoid call abandonment by respecting established POPs.

Requirements And Qualifications

• Technical or higher education in IT or related fields;
• Basic proficiency in Microsoft Office.

Additional information

Benefits:

• Partnerships and Agreements (SESC, colleges, restaurants, leisure, culture, etc.);
• Development/Educational Platforms and Development Programs;
• Pregnant Women Program;
• Medical Assistance;
• Dental Assistance;
• Life Insurance;
• Transportation Voucher;
• Meal or Food Voucher.

Location: Vila Olímpia

Work Model: 4x In-person / 1x Home Office

Process stages

• Step 1: Registration
• Step 2: Interview - HR + Manager
• Step 3: Hiring

We share the Purpose: More health for more people!

We are GrupoSC: the extension of industry, providing solutions with a focus on patients and consumers, formed by major brands like SantaCruz, Panpharma, and Oncoprod. Recognized in the market, with a reputation, history, and competence built over 68 years.

We offer solutions connecting innovation to distribution through a logistics operation that handles over 4.8 million units and makes 70,000 deliveries daily.

All of this is possible thanks to our team of over 15,000 employees across Brazil, driven by our pillars: Credibility, Attitude, and Empathy.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Truck Transportation

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