Associate Software Engineer - Engineering

GEP; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

GEP is seeking a Support Analyst in São Paulo to deliver timely technical support, investigate issues from logs, and collaborate with internal teams. You will triage tickets, track resolutions, and escalate complex problems with clear diagnoses while maintaining strong communication with users.

The role requires fluency in Portuguese, good English, and analytical skills to diagnose issues and prioritize tickets. A bachelor’s degree in a related field is expected.

Qualificações

• Bachelor-level degree in a related field (Statistics, CS, Engineering)
• Fluent Portuguese and good English; Spanish a plus
• Strong ability to triage and diagnose issues from logs and data

Responsabilidades

• Provide N1 and N2 support and triage tickets
• Investigate issues using logs and database records
• Escalate complex tickets with clear problem statements
• Log and track tickets through resolution in ticketing tools
• Communicate clearly with users and internal teams throughout the process

Conhecimentos

Portuguese language

English language

Spanish (plus)

Analytical thinking

Formação académica

Bachelor's in Statistics

Bachelor's in Computer Science

Bachelor's in Engineering

Ferramentas

Hubspot

Zendesk

Freshdesk

Jira Service Management

SQL

Descrição da oferta de emprego

Full Time

Job Description

Welcome to GEP

Who We Are

GEP, with over 30 offices internationally, is the fastestgrowing procurement and supply chain solutions firm – consulting, software andmanaged services. GEP has succeeded by being smart and creative; solvingcomplex problems and finding opportunities for the world’s largestorganizations.

How You Grow at GEP

We recognize people who make a genuine difference, workhard and drive achievements. Results are noticed and rewarded. It’s how youwill grow a career at GEP, and in a much shorter time frame than at otherfirms.

Celebrating Everyone

GEP succeeds through the ideas and creativity of our teammembers so we embrace people of all experiences, nationalities, abilities,cultures, races, gender identities, sexual orientations and ages. What makesyou unique and different is celebrated and will help GEP stand out even more.And we are a women-founded and -owned company so our foundation is making GEP agreat place to work for women, a place where women can learn, advance and giveback.

What You Will Do

As a Support Analyst at GEP, you will play a key role in ensuring users receive timely and effective technical support. You will work closely with internal teams to investigate, resolve, and elevate issues, helping maintain the reliability of our systems. You will:

• Provide support and triage tickets at the N1 and N2 levels.
• Investigate issues reported by users, reviewing logs and database records.
• Escalate more complex tickets to development teams with a clear problem diagnosis.
• Log and track tickets through resolution in ticketing tools.
• Communicate clearly with users and internal teams throughout the support process.

What Should You Bring

• Bachelor’s program in Statistics, Computer Science, Engineering, or related field
• Fluent Portuguese, English intermetiade, Spanish is a plus
• Logical reasoning for diagnosing and prioritizing tickets.

OTHER SKILLS

• Knowledhe with ticketing tools (Hubspot, Zendesk, Freshdesk, Jira Service Management, or similar).
• Knowledge of SQL for basic queries (select, join, where), used to investigate data and logs and basic development programming.
• Ability to read and interpret system logs for troubleshooting.
• Strong written and verbal communication for N1/N2 support (initial triage and more technical investigation).

Are You One of Us

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team. GEP is proud to be an EEO/AA employer M/F/D/V.

#WeAreGEP

What makes us really stand out from the crowd?

We value and invest in talent. We respect honesty and individuality. We put our clients and our people first. This is what makes us special, and why GEP is an exceptional place to work.