Application Support Engineer II (TCF)- Bilingual

Services Tech Experience Inovacao E Tecnologia Em Relacionamento Ltda.; Curitiba; Hybrid; BRL 90,000 - 130,000; Full time

Job summary

Concentrix Curitiba is seeking an Applications Support Engineer II (TCF) who will provide technical support for corporate applications, resolve incidents, and help improve service stability. You will work with teams across infrastructure, development, and operations to ensure reliable systems and a strong support experience.

The role requires 3+ years in similar IT fields, a degree in IT/CS, and fluency in Portuguese and English.

Qualifications

• 3+ years in system or application support or IT operations.
• Knowledge of corporate platforms and database integrations.
• Experience with ITSM tools such as SolvNow or ServiceNow.
• Strong log analysis and diagnostic communication skills.

Responsibilities

• Investigate and resolve medium to high complexity incidents for corporate applications.
• Provide Level 2 support with diagnostics and root cause analysis.
• Execute maintenance, changes, and change requests per procedures.
• Collaborate with infrastructure, development, and operations teams.
• Participate in root cause analysis and preventive action planning.
• Ensure SLA compliance across business areas.
• Contribute to process improvements for efficiency and quality.
• Create and maintain technical documentation and knowledge articles.
• Communicate issue status and resolution clearly to stakeholders.
• Complete mandatory training and participate in 1:1 meetings.

Skills

System support

Application support

IT operations

Logs analysis

Technical diagnostics

PowerShell

SQL

Windows Server

Bilingual Portuguese/English

ITIL Foundation (plus)

Education

Bachelor's degree in Information Technology/Computer Science or related field

Tools

SolvNow

ServiceNow

Job description

Application Support Engineer II (TCF)- Bilingual Job Description

Applications Support Engineer - Bilingual - Hybrid Curitiba We're Concentrix.

The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are

Position Summary

As an Applications Support Engineer you will provide technical support for corporate applications, resolve incidents, execute planned changes, and help continuously improve service stability and performance. You will be part of the Product Support team, collaborating with multidisciplinary teams across infrastructure, development, operations, and internal business areas to ensure reliable systems and a strong support experience.

Responsibilities

• Investigate, troubleshoot, and resolve medium- to high-complexity incidents related to corporate applications and supporting environments.
• Provide Level 2 technical support, analyzing logs, performing diagnostics, and identifying root causes of application and system issues.
• Execute maintenance activities, planned changes, and change requests, including CRQs, in alignment with established procedures.
• Partner with infrastructure, development, operations, and internal teams to support system stability and incident resolution.
• Participate in root cause analysis discussions and support preventive action planning with business and technical stakeholders.
• Monitor and support compliance with agreed SLAs for business areas.
• Contribute to process improvement initiatives that strengthen operational efficiency and service quality.
• Create, update, and maintain technical documentation, support procedures, and knowledge articles.
• Communicate clearly with stakeholders regarding issue status, impact, next steps, and resolution outcomes.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Qualifications

• 3+ years of experience in system support, application support, or IT operations.
• Degree in Information Technology, Computer Science, or a related field.
• Knowledge of corporate platforms and database integrations.
• Experience working with ITSM tools, such as SolvNow or ServiceNow.
• Ability to analyze logs, perform technical diagnostics, and communicate technical information clearly.
• Familiarity with scripting and technical tools, including PowerShell and SQL.
• Experience supporting Windows Server environments.
• Fluency in Portuguese and English.
• ITIL Foundation certification is a plus.
• Strong collaboration skills with the ability to work across multidisciplinary teams.
• Continuous improvement mindset with a focus on service stability, documentation, and operational excellence.

Location

Location: BRA Curitiba - JOSE LOUREIRO, 371

Language Requirements

Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix.

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Company Overview

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.