Analyst, Market Delivery

Mastercard Inc.; São Paulo; On-site; BRL 180,000 - 240,000; Full time

Job summary

Mastercard is seeking an Analyst, Market Delivery (PMO) to lead end-to-end project delivery across markets. You will coordinate with Customer Delivery, Product, Technology and Operations to ensure timely, scoped and quality outcomes, while maintaining governance and clear communications.

The role emphasizes stakeholder management, executive updates, and the use of AI-powered tools to improve efficiency. The position requires a strong PMO background, knowledge of card payments, and fluency in

Qualifications

• PMO with end-to-end project delivery experience.
• Strong knowledge of card payments lifecycle (authorization, clearing, settlement).
• Experience onboarding customers, product launches, and service implementations.
• Fluent English (written and spoken); travel as needed.

Responsibilities

• Serve as primary contact for customers and stakeholders, guiding end-to-end delivery.
• Define scope, plans, risks, dependencies, governance fora, and status reporting.
• Develop and maintain delivery maps, implementation docs, and readiness plans.
• Lead cross-functional coordination to deliver integrated solutions meeting requirements.
• Support Customer Delivery teams, Product, Technology, Operations, and other regions.
• Research, analyze, and resolve implementation issues for products and services.
• Track performance, deliver dashboards and executive updates for leadership.
• Produce high-quality presentations and reporting materials for customers and internal use.
• Identify opportunities for process improvement and leverage AI in PMO activities.
• Ensure stakeholder management with clear communications and executive alignment.
• Build strong relationships across Product, Technology, Operations, and Customer Delivery functions.
• Support Mastercard Academy trainings to Mastercard customers.
• Foster capability development and delivery excellence within teams.

Skills

PMO skills

Stakeholder management

Executive communication

Delivery governance

Analytical thinking

Education

Bachelor's degree in IT/CS/Engineering

Tools

Java API

Power BI

Tableau

SQL

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Analyst, Market Delivery (PMO)- Opportunity reserved for PWD candidates only

Purpose of the team.

The Market Delivery team provide the end-to-end project delivery and implementation of Mastercard´s products and services by acting as a Project Management Office (PMO) and coordinating activities across internal teams, external partners, and key stakeholders.

Serves as a strategic business partner, leading cross-functional initiatives and squads to turn corporate strategies into measurable business outcomes. Leverages deep technical expertise and strong project management (PMO) capabilities to support internal and external stakeholders, driving governance, alignment, execution excellence, and successful delivery of strategic priorities.

Job Description

• Serve as the primary point of contact for customers and internal stakeholders, driving end-to-end project delivery from initiation through successful completion.
• Define scope, manages project plans, timelines, risks, dependencies, governance forums, and status reporting to ensure successful project delivery.
• Develops and maintains delivery process maps, implementation documentation, and operational readiness plans.
• Leads cross-functional coordination efforts to deliver integrated solutions that meet customer and business requirements.
• Supports Customer Delivery teams, Product, Technology, Operations, and other stakeholders across markets and regions.
• Researches, analyzes, and resolves implementation issues, responding to inquiries related to products, services, and delivery tools.
• Tracks project performance, analyzes delivery metrics, and prepares reports, dashboards, and executive updates for leadership.
• Produces high-quality presentations, business cases, and reporting materials for customer-facing and internal communications.
• Identifies opportunities for process improvement and leverages AI-powered tools to enhance project management, reporting, analysis, and operational efficiency.
• Ensures effective stakeholder management through clear communication, alignment meetings, and executive-level presentations.
• Builds and maintains strong working relationships with partners across Product, Technology, Operations, and Customer Delivery functions.
• Support Mastercard Academy team delivering trainings to Mastercard Customers.
• Support the Delivery team through internal training, knowledge sharing, and coaching, fostering capability development and delivery excellence.

Required Skills

• Bachelor´s degree in Information Technology, Computer Science, Programming, Systems Engineer, Computer System Engineer, Telecommunications Engineer, Data Analysis or similar
• Strong Project Management Office (PMO) skills and implementation management experience.
• Strong knowledge of card payments, including authorization, clearing, and settlement, with experience in financial services and technology environments.
• API Knowledge for Java and open languages.
• Experience leading customer onboarding, product launches, and service implementations.
• Excellent verbal and written communication, stakeholder management, and cross-functional collaboration skills with ability to leverage these skills in a teaching environment.
• Strong analytical, reporting, and dashboard development capabilities.
• Executive presentation and storytelling skills, with the ability to communicate complex topics clearly to senior leadership.
• Fluent English proficiency (written and verbal).
• Experience using AI tools to improve productivity, reporting, data analysis, and project delivery.
• Strong organizational, problem-solving, and risk management skills.
• Occasional domestic and internation travel

Nice to Have

• Spanish proficiency (written and verbal).
• Experience using databases and data visualization/business intelligence tools (e.g., Power BI, Tableau) to analyze data and deliver actionable insights.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.