Senior Analyst, Technology Account Management

Mastercard Inc.; São Paulo; Hybrid; BRL 180,000 - 240,000; Full time

Job summary

Mastercard is seeking a Senior Analyst, Technical Account Management in São Paulo to act as a trusted technical advisor for strategic accounts. You will drive customer success by navigating complex technical and operational challenges, coordinating with Product, Support, Implementation, Sales, and other teams to promote adoption of new capabilities across the payments flow.

You will analyze performance data, diagnose issues, and deliver data-driven recommendations to improve platform efficiency

Qualifications

• Experience in client-facing technical roles within payments ecosystems.
• Understanding of authorization, clearing and settlement in four-party models.
• Strong analytical skills and ability to interpret performance data.

Responsibilities

• Own the technical relationship with key clients and guide them through complex challenges.
• Collaborate with Product, Support, Implementation, Sales and other teams to advocate for customer needs.
• Identify opportunities to enhance platform and transaction performance using data-driven insights.
• Document best practices and provide strategic technical recommendations to support stability and growth.

Skills

Client-facing roles

Payments ecosystem

Authorization processes

Data analysis

Enterprise platforms

Excellent communication

Portuguese & English fluency

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Technology Account Management

1. Overview

At Mastercard, we are building a world beyond cash — one that is inclusive, digital, and accessible to everyone, everywhere. Within this context, the Technical Account Management (TAM) team plays a critical role in ensuring our clients extract maximum value from our platforms through technical excellence, innovation, and trusted partnerships. We are seeking a Senior Analyst, Technical Account Management, to support strategic accounts by acting as a trusted technical advisor, driving customer success, and partnering cross-functionally to deliver scalable, high-impact solutions within the payments ecosystem.

2. Role

As a Senior Analyst, Technical Account Management, you will own the technical relationship with key clients, guiding them through complex technical and operational challenges while enabling innovation and continuous improvement. You will collaborate closely with Product, Support, implementation, Sales, Authorization, and Market Delivery teams to advocate for customer needs, resolve issues, and support the adoption of new capabilities across the end-to-end payments flow. In this role, you will proactively identify opportunities to enhance platform and transaction performance, leveraging data-driven insights to assess approval rates, diagnose issues, and recommend improvements. You will document and share best practices and provide strategic technical recommendations that support both operational stability and business growth. You will be supported by Technology Account Management and Analytics teams and work in close alignment with local and regional market teams.

3. All About You

• Proven experience in client-facing technical roles, such as Technical Account Management, Technology Consulting, or similar positions within the payment's ecosystem
• Prior experience working directly with payment schemes, issuers, acquirers, processors, or related financial institutions, enabling fluency in payments operations and terminology
• Solid understanding of authorization, clearing, and settlement processes within the four-party model, as these flows underpin all performance analysis and client diagnostics
• Strong analytical and data-oriented mindset, with the ability to interpret performance data, identify trends, and support issue diagnosis and decision-making (data extraction is supported by Analytics teams; analysis and interpretation are core expectations)
• Strong understanding of technology strategy, customer support, and enterprise platforms
• Excellent communication skills across technical and non-technical audiences A proactive, problem-solving-oriented approach
• Native Portuguese and fluency in English
• This role is based in São Paulo and follows a hybrid work model, with an expectation to work from the office at least three days per week, supporting close collaboration with local and regional market teams.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.