Senior Analyst, Technology Account Management

Tech Sales Jobs; São Paulo; Hybrid; BRL 180,000 - 300,000; Full time

Job summary

Mastercard in São Paulo seeks a Senior Analyst, Technical Account Management to serve strategic clients as a trusted technical advisor, driving customer success and cross-functional collaboration.

You will own client relationships, analyze performance data, advocate for customer needs with product, support, and sales, and help adopt new capabilities across payments flows.

Qualifications

• Proven experience in client-facing technical roles such as TAM or technology consulting.
• Direct experience with payment schemes, issuers, acquirers, processors, or related institutions.
• Solid understanding of authorization, clearing and settlement in four-party models.
• Strong analytical, data-oriented mindset for interpreting performance data and trends.
• Knowledge of technology strategy, customer support and enterprise platforms.
• Excellent communication across technical and non-technical audiences.
• Proactive, problem-solving mindset.
• Native Portuguese and fluency in English.
• This role is based in São Paulo with a hybrid work model (office 3+ days/week).

Responsibilities

• Own the technical relationship with key clients and guide them through complex challenges.
• Collaborate with Product, Support, implementations, Sales, Authorization and Market Delivery teams to advocate for customer needs and drive adoption of new capabilities.
• Identify opportunities to enhance platform and transaction performance using data-driven insights and diagnose issues.
• Document and share best practices and provide strategic technical recommendations to support stability and growth.
• Work with TAM and Analytics teams and align with local and regional market teams.

Skills

Client facing

Payments domain

Data analysis

Technical advisory

Portuguese

English

Job description

Senior Analyst, Technology Account Management

Location: Sao Paulo, Brazil

Time Type: Full time

Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Technology Account Management1. Overview

At Mastercard, we are building a world beyond cash — one that is inclusive, digital, and accessible to everyone, everywhere. Within this context, the Technical Account Management (TAM) team plays a critical role in ensuring our clients extract maximum value from our platforms through technical excellence, innovation, and trusted partnerships.

We are seeking a Senior Analyst, Technical Account Management, to support strategic accounts by acting as a trusted technical advisor, driving customer success, and partnering cross-functionally to deliver scalable, high-impact solutions within the payments ecosystem.

2. Role

As a Senior Analyst, Technical Account Management, you will own the technical relationship with key clients, guiding them through complex technical and operational challenges while enabling innovation and continuous improvement.

You will collaborate closely with Product, Support, implementation, Sales, Authorization, and Market Delivery teams to advocate for customer needs, resolve issues, and support the adoption of new capabilities across the end-to-end payments flow.

In this role, you will proactively identify opportunities to enhance platform and transaction performance, leveraging data-driven insights to assess approval rates, diagnose issues, and recommend improvements. You will document and share best practices and provide strategic technical recommendations that support both operational stability and business growth.

You will be supported by Technology Account Management and Analytics teams and work in close alignment with local and regional market teams.

3. All About You

You are a customer-centric technology professional with a strong consulting mindset and the ability to translate technical complexity into business value. You thrive in fast-paced, global environments and build trusted relationships across diverse stakeholder groups.

You bring:

• Proven experience in client-facing technical roles, such as Technical Account Management, Technology Consulting, or similar positions within the payment's ecosystem
• Prior experience working directly with payment schemes, issuers, acquirers, processors, or related financial institutions, enabling fluency in payments operations and terminology
• Solid understanding of authorization, clearing, and settlement processes within the four-party model, as these flows underpin all performance analysis and client diagnostics
• Strong analytical and data-oriented mindset, with the ability to interpret performance data, identify trends, and support issue diagnosis and decision-making (data extraction is supported by Analytics teams; analysis and interpretation are core expectations)
• Strong understanding of technology strategy, customer support, and enterprise platforms
• Excellent communication skills across technical and non-technical audiences
• A proactive, problem-solving-oriented approach
• Native Portuguese and fluency in English
• This role is based in São Paulo and follows a hybrid work model, with an expectation to work from the office at least three days per week, supporting close collaboration with local teams and stakeholders.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.