Senior Analyst, Technology Account Management

Mastercard; São Paulo; Hybrid; BRL 220,000 - 360,000; Full time

Job summary

Mastercard in São Paulo is seeking a Senior Analyst to lead the Technical Account Management relationship with strategic clients. You will drive customer success, advocate for needs, and partner across Product, Support, and Sales to deliver scalable, high-impact payments solutions.

You will analyze performance data, propose improvements, and share best practices while aligning with regional market teams in a hybrid office setting.

Qualifications

• Proven experience in client-facing technical roles in payments.
• Direct experience with payment schemes, issuers, acquirers, or processors.
• Strong understanding of authorization, clearing, and settlement in four-party model.
• Excellent communication across technical and non-technical audiences.

Responsibilities

• Own the technical relationship with key clients and guide them through challenges.
• Collaborate with Product, Support, implementation, Sales, and Market Delivery teams.
• Identify opportunities to enhance platform and transaction performance using data-driven insights.
• Document best practices and provide strategic technical recommendations.
• Work with Analytics teams to support issue diagnosis and growth.

Skills

Client-facing expertise

Payments ecosystem knowledge

Analytical mindset

Effective communication

Portuguese (native) & English fluency

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Analyst, Technology Account Management

At Mastercard, we are building a world beyond cash - one that is inclusive, digital, and accessible to everyone, everywhere. Within this context, the Technical Account Management (TAM) team plays a critical role in ensuring our clients extract maximum value from our platforms through technical excellence, innovation, and trusted partnerships.

We are seeking a Senior Analyst, Technical Account Management, to support strategic accounts by acting as a trusted technical advisor, driving customer success, and partnering cross-functionally to deliver scalable, high-impact solutions within the payments ecosystem.

Role

As a Senior Analyst, Technical Account Management, you will own the technical relationship with key clients, guiding them through complex technical and operational challenges while enabling innovation and continuous improvement.

You will collaborate closely with Product, Support, implementation, Sales, Authorization, and Market Delivery teams to advocate for customer needs, resolve issues, and support the adoption of new capabilities across the end-to-end payments flow.

In this role, you will proactively identify opportunities to enhance platform and transaction performance, leveraging data-driven insights to assess approval rates, diagnose issues, and recommend improvements. You will document and share best practices and provide strategic technical recommendations that support both operational stability and business growth.

You will be supported by Technology Account Management and Analytics teams and work in close alignment with local and regional market teams.

All About You

You are a customer-centric technology professional with a strong consulting mindset and the ability to translate technical complexity into business value. You thrive in fast-paced, global environments and build trusted relationships across diverse stakeholder groups.

You Bring

• Proven experience in client-facing technical roles, such as Technical Account Management, Technology Consulting, or similar positions within the payment's ecosystem
• Prior experience working directly with payment schemes, issuers, acquirers, processors, or related financial institutions, enabling fluency in payments operations and terminology
• Solid understanding of authorization, clearing, and settlement processes within the four-party model, as these flows underpin all performance analysis and client diagnostics
• Strong analytical and data-oriented mindset, with the ability to interpret performance data, identify trends, and support issue diagnosis and decision-making (data extraction is supported by Analytics teams; analysis and interpretation are core expectations)
• Strong understanding of technology strategy, customer support, and enterprise platforms
• Excellent communication skills across technical and non-technical audiences

A proactive, problem-solving-oriented approach

• Native Portuguese and fluency in English
• This role is based in São Paulo and follows a hybrid work model, with an expectation to work from the office at least three days per week, supporting close collaboration with local teams and stakeholders.

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.