Analista de Suporte em Software - Contabilidade - Home Office

Jobgether; Brasil; A distancia; BRL 28.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Totalmente remoto

Contrato CLT

Benefícios flexíveis (Cartão Caju)

Auxílio transporte

Wellhub – academia

Conexa Saúde telemedicina

Guapeco plano de saúde animal

Bônus por indicação

Descripción de la vacante

Jobgether procura Analista de Suporte em Software - Contabilidade para atuar 100% remoto no Brasil. O profissional irá oferecer suporte técnico, orientar usuários e solucionar questões relacionadas a soluções contábeis, com foco em qualidade de atendimento e experiência do cliente.

É requisito ter formação ou em andamento em Contabilidade/Administração, conhecimento da legislação contábil e habilidade para trabalhar de forma independente, com interesse em tecnologia e melhoria de software.

Formación

• Curso superior completo ou em andamento em Contabilidade, Administração ou área relacionada.
• Conhecimento da legislação contábil aplicável à área.
• Habilidades de comunicação e atendimento ao cliente.
• Capacidade de investigar e resolver questões, com autonomia.
• Interesse em tecnologia e soluções de software.

Responsabilidades

• Fornecer suporte técnico aos usuários da solução contábil.
• Responder a solicitações por telefone, chat e e-mail (Zendesk).
• Investigar e resolver questões de software mantendo experiência positiva.
• Guiar usuários em funcionalidades do sistema e processos contábeis.
• Identificar problemas recorrentes e sugerir melhorias no produto.
• Comunicar melhorias às equipes internas para avaliação.
• Manter-se atualizado sobre recursos e tecnologias relevantes.

Conocimientos

Comunicação

Atendimento ao cliente

Resolução de problemas

Trabalho remoto independente

Educación

Contabilidade ou Administração (cursando ou completo)

Herramientas

Zendesk

Descripción del empleo

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for aAnalista de Suporte em Software - Contabilidade - Home Officebased in Brazil.

We are looking for a customer-focused Software Support Analyst to help users navigate and make the most of accounting software solutions. In this role, you will provide technical assistance, troubleshoot software-related questions, and ensure users can operate the platform efficiently. Through phone, chat, and email support, you will play an important role in delivering a positive customer experience and resolving day-to-day challenges. You will also identify recurring issues and share suggestions for product improvements, helping enhance software functionality and usability. This is an opportunity to combine accounting knowledge, communication skills, and an interest in technology while contributing to digital solutions that support public administration.

Accountabilities

• Provide technical support to users, helping them operate the accounting software correctly and efficiently.

• Respond to customer inquiries through phone, chat, and email using support platforms such as Zendesk.

• Investigate and resolve software-related questions and operational issues, ensuring a positive customer experience.

• Guide users through system functionalities and accounting-related processes.

• Identify recurring issues, potential system improvements, and opportunities to enhance the software.

• Communicate improvement suggestions clearly to the relevant internal teams for evaluation and implementation.

• Stay up to date with software features, emerging technologies, tools, and relevant skills in the field.

Requirements:

• Completed or ongoing higher education in Accounting, Business Administration, or a related field.

• Knowledge of accounting legislation, regulations, and standards applicable to the area.

• Strong communication and customer service skills, with the ability to explain technical information clearly.

• Problem-solving skills and the ability to investigate and address user questions.

• Ability to work independently in a remote environment and manage customer requests effectively.

• Interest in technology, software solutions, and continuous learning.

Benefits:

• Fully remote work.

• CLT employment contract.

• Flexible Caju benefits card, including meal and/or food allowance of R$35 per working day (approximately R$735 per month).

• Transportation allowance.

• Wellhub membership, providing access to more than 50,000 gyms across Brazil.

• Conexa Saúde telemedicine platform, including one free urgent-care consultation and one free psychology consultation per month.

• Guapeco pet health plan.

• Birthday benefit of R$150 credited to the Caju card, with unrestricted use.

• Referral bonus of R$500 when a referred candidate is hired and remains with the company for at least 45 days.

• Discounts on Unimed health insurance and Uniodonto dental plans.

• Financial recognition program rewarding employee tenure and long-term career development.

• Discounts through a partner network, including pharmacies and restaurants.

• Monthly celebrations and team events for seasonal and festive occasions.

• Flexible dress code at the company's headquarters and technology center.

• Inclusive workplace open to candidates with disabilities (PCD).