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Analista de Suporte Comercial

Airbus

São Paulo

Presencial

BRL 30.000 - 60.000

Tempo integral

Há 8 dias

Melhora as tuas possibilidades de ir a entrevistas

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Resumo da oferta

An established industry player is seeking a dynamic Commercial Support Analyst to join their team. This role involves managing budgets for aeronautical parts, ensuring customer satisfaction through effective communication, and supporting sales conditions for aircraft and services. The ideal candidate will have a background in engineering or administration and possess strong customer service skills. Join a collaborative and innovative environment where your contributions will help shape the future of aviation. This is a fantastic opportunity for professional growth and development within a leading company in the aerospace sector.

Serviços

Medical Assistance
Dental Assistance
Food Vouchers
Meal Vouchers
Chartered Transportation
Transport Voucher
Differentiated Life Insurance
PPR
Airbus Share Purchase Program

Qualificações

  • Experience in customer service and budget management.
  • Ability to analyze work in progress and identify improvement opportunities.

Responsabilidades

  • Manage budgets for repairs and sales of aeronautical parts.
  • Interact with customers to ensure satisfaction and follow-up on services.

Conhecimentos

Customer Service
Budget Management
Technical Documentation
Intermediate English
Sales Conditions Creation

Formação académica

Higher Education in Engineering
Higher Education in Administration
Higher Education in Economics
Higher Education in Marketing

Descrição da oferta de emprego

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  • Budget for repairs and sale of aeronautical parts, examining their technical and fiscal documentation, recording the data necessary for the opening of Service Orders (OS) by the Workshop, acting under supervision.
  • Registering the customer's approval in the system, releasing the OS to the Workshop or creating the Parts Sales Order.
  • Interaction between Helibras and the customer, with follow-up on the conduct of the service/part sale until delivery, with information on the progress of the work and other necessary coverage for the customer, with a view to their satisfaction.
  • Closing OSs in the system and the workshop's technical dossier, posting billing and other procedures involved.
  • Controlling the commitment of funds available from clients (for military and government clients), recording the invoices made, making the appropriate write-offs, informing the areas involved in obtaining new funds and/or providing information whenever requested.
  • Supporting the creation of general sales conditions for aircraft and services.
  • Monitoring the payment of installments due in connection with sales, in conjunction with the Finance Department.
  • Analyze work in progress (WIP) considering the status of work orders for Helibras monitoring and customer information.
  • Identify and signal to their manager opportunities for improvement or innovation in their sector, work on technological research activities and the development of technological innovation related to their area of activity.

Job Description:

[English Version]

Responsibilities:

  • Budget for repairs and sale of aeronautical parts, examining their technical and fiscal documentation, recording the data necessary for the opening of Service Orders (OS) by the Workshop, acting under supervision.
  • Registering the customer's approval in the system, releasing the OS to the Workshop or creating the Parts Sales Order.
  • Interaction between Helibras and the customer, with follow-up on the conduct of the service/part sale until delivery, with information on the progress of the work and other necessary coverage for the customer, with a view to their satisfaction.
  • Closing OSs in the system and the workshop's technical dossier, posting billing and other procedures involved.
  • Controlling the commitment of funds available from clients (for military and government clients), recording the invoices made, making the appropriate write-offs, informing the areas involved in obtaining new funds and/or providing information whenever requested.
  • Supporting the creation of general sales conditions for aircraft and services.
  • Monitoring the payment of installments due in connection with sales, in conjunction with the Finance Department.
  • Analyze work in progress (WIP) considering the status of work orders for Helibras monitoring and customer information.
  • Identify and signal to their manager opportunities for improvement or innovation in their sector, work on technological research activities and the development of technological innovation related to their area of activity.

Requirements:

  • Higher education completed, desirable in Engineering, Administration, Economics or Marketing.
  • Previous experience in the role.
  • Intermediate English (will be assessed at interview).
  • Spanish and/or French desirable.

Benefits:

  • Benefits:
  • Medical and dental assistance
  • Food vouchers
  • Meal vouchers
  • Chartered transportation
  • Transport voucher
  • Differentiated life insurance
  • PPR
  • Airbus share purchase program

Location: São Paulo / SP

Working hours: Monday to Friday from 8 a.m. to 6:10 p.m.

What you'll find here:

  • A company with the Top Employers seal (recognizing excellence in people management policies and practices).
  • Dynamic, collaborative and innovative work environment.
  • Challenging projects that broaden your horizons and knowledge.
  • Opportunity for growth and development, being the protagonist of your career.
  • Possibility of mobility within the Airbus Group.

[Versão em português]

Responsabilidades:

  • Orçamento para reparos e venda de peças aeronáuticas, examinando sua documentação técnica e fiscal, registrando os dados necessários à abertura de Ordens de Serviço (OS) pela Oficina, atuando sob supervisão.
  • Registrar no sistema a aprovação do cliente, liberando a OS para a Oficina ou a criação da Ordem de Venda de Peças.
  • Interação entre Helibras e cliente, com follow-up na condução do serviço/ venda de peça até entrega, com informações sobre o andamento do trabalho e outros necessários à cobertura ao cliente, visando sua satisfação.
  • Encerrar as OSs no sistema e dossiê técnico da oficina, lançando o faturamento e demais trâmites envolvidos.
  • Controlar os empenhos das verbas disponíveis pelos clientes (para clientes militares e governamentais), registrando os faturamentos realizados, procedendo as baixas devidas, informando as áreas envolvidas na obtenção de novos aportes e/ou fornecendo informações sempre que solicitado.
  • Apoiar a criação de condições gerais de vendas de aeronaves e serviços.
  • Acompanhar o pagamento de prestações devidas relacionadas às vendas, junto com o Departamento Financeiro.
  • Analisar os serviços em progresso (WIP) considerando a situação de Ordens de Serviço para o monitoramento da Helibras e informações aos clientes.
  • Identificar e sinalizar ao seu gestor oportunidades de melhoria ou inovação em seu setor, atuar em atividades de pesquisa tecnológica e desenvolvimento de inovação tecnológica relacionadas à sua área de atuação.

Requisitos:

  • Ensino superior completo, desejável em Engenharia, Administração, Economia ou Marketing.
  • Prévia experiência na função.
  • Inglês intermediário (será avaliado na entrevista).
  • Desejável espanhol e/ou francês.

Benefícios:

  • Assistência médica e odontológica
  • Vale alimentação
  • Vale refeição
  • Transporte fretado
  • Vale transporte
  • Seguro de vida diferenciado
  • PPR
  • Programa de compra de ações da Airbus

Local de atuação: São Paulo / SP

Horário de trabalho: Segunda a sexta das 8h às 18h010.

O que você encontrará por aqui:

  • Empresa com selo Top Employers (reconhecimento da excelência de políticas e práticas em gestão de pessoas).
  • Ambiente de trabalho dinâmico, colaborativo e inovador.
  • Projetos desafiadores que ampliam seus horizontes e conhecimentos.
  • Oportunidade de crescimento e desenvolvimento, sendo o protagonista da sua carreira.
  • Possibilidade de mobilidade dentro do Grupo Airbus.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Helicopteros do Brasil S/A - Helibras

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Finance and Sales
  • Industries
    Aviation and Aerospace Component Manufacturing

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