Analista Administrativo

Malvern Panalytical; São Paulo; On-site; BRL 67,000 - 100,000; Full time

Job summary

Malvern Panalytical is seeking an independent Order Processing professional in São Paulo, Brazil. The role involves creating quotes for spares, booking spares, and coordinating with logistics to ensure smooth order flow.

You will handle invoicing, monitor new CSE Parts Orders, and ensure dates align with priorities. Strong ERP/BI tool proficiency and English (Spanish desirable) are required, with about two years of related experience.

Qualifications

• Bachelor's degree in Business Administration or related area.
• Intermediate English (verbal and written) with Spanish desirable.
• Typically 2 years or more experience in similar function.
• Ability to work with BI and ERP tools and ERP systems.

Responsibilities

• Create quotes for spares, accessories and service support.
• Book spares and coordinate shipments with warehouse.
• Invoicing customer support interventions and contracts.
• Monitor and process all new CSE Parts Orders.
• Ensure order dates align with Priority and update as necessary.
• Follow Priority Matrix to prioritize cases according to SLA.
• Communicate with customers, CS team and supply chain to deliver results.
• Work with BI and ERP tools and maintain accurate records.

Skills

Windows

MS Office

Excel

CRM systems

BI tools

ERP systems

English

Spanish desirable

Education

Bachelor's degree in Business Administration or related areas

Tools

ERP systems

BI tools

CRM systems

Job description

Order Processing

• Create quotes for spares, accessories and service support
• Book spares (direct customer, to engineer, etc.)
• Minimum stock control – partnership with logistics

PC Skills

• Is proficient with Windows, MSOffice (intermediate excel is necessary)
• Sufficient IT knowledge to be able to use company’s management systems & CRM systems

Focus Activity

• Invoicing customer support interventions and contracts
• Monitor and Process all new CSE Parts Orders
• Ensure Parts Order dates align with Priority and update as necessary
• Coordinate shipments with local warehouse and/or supply center
• Clear Invoice Boomi Errors
• Enforce relevant SOPs with internal staff
• Follow Priority Matrix to ensure cases are correctly prioritized according to SLA
• Attempt Live Transfer for all emergency calls to technical team
• New vendor and supplier forms
• Monitor orderbook report and inform customer of any updates
• Send maintenance kits
• Receive customer system
• Shipping back to the supply centre
• Invoicing customer support interventions and contracts

Autonomy

• Independent professional
• Independent in problem solving, priority setting and optimizing solutions
• Communicate and collaborate effectively across multiple disciplines

Complexity

• Ability to make complex decisions with limited time and information
• Ability to lead improvement initiatives

Communication

• Need to provide high quality information to customers, CS team and supply chain
• Need to work with all stakeholders to achieve the desired result

Soft Skills

• Able to communicate plans effectvely and follow up information in pressure
• situations with customers

Education, skills, and working experience

• Bachelor's degree in Business Administration (or related areas)

Strong Analytical Capabilities And Organizing Skills

• Achieves customer intimacy
• Intermidiate English language (verbal and written) - Spanish desirable
• Able to work with all BI and ERP tools
• Working knowledge of ERP systems
• Typically 2 years or more experience in similar function
• tion

We provide market-leading, material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials.

We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction.

We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and R&D sites in North America, Europe and Asia.

We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical.