Technical Marketing /Service Manager (Respective Application)

Sudarshan Chemical Industries Ltd.; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Sudarshan Chemical Industries Ltd. is looking for a Technical Marketing professional in São Paulo, Brazil. The role involves implementing technical services strategies, supporting new product introductions, and providing excellent customer support in all technical matters.

The ideal candidate should have a technical background in chemistry with at least 5 years of relevant experience. Experience in the specialty chemicals sector and the ability to handle complaints effectively are crucial to ensure business growth.

Qualificações

• Minimum 5 years’ experience in core role, 7-12 years in technical services within specialty chemicals.
• Fluent in Portuguese, Spanish is a plus.

Responsabilidades

• Drive implementation of technical services strategy.
• Support new product introduction and application testing.
• Monitor customer complaints and provide solutions.
• Engage with key accounts for performance expectations.

Conhecimentos

Technical knowledge in Pigment

Complaint handling ability

Knowledge of application testing procedures

Trouble shooting

Analytical Thinking

Impactful Communication

Problem Solving

Customer Management

Cross functional collaboration

Formação académica

B.Sc. / M.Sc. in Chemistry or related

MBA in Sales & Marketing

Descrição da oferta de emprego

Position/Designation

Technical Marketing (Respective Application)

Function

Technology

Department/Sub-function/Section

Technical Marketing

Job Purpose (Summary / One – Line Description)

• Drive effective implementation of SCIL technical services strategy in assigned regions / applications and ensure delivery of excellent customer support services (internal & external) in order to facilitate business growth plans
• Drive effective implementation of best-in-class application testing processes in SCIL ensuring alignment with market practices, changing customer requirements and regulatory guidelines

Responsibilities and Activities

1. Strategic & Planning

• Contribute in defining technical services strategy and establish technical services guidelines for provision of robust technical service support for existing and new products.
• Contribute to strategic projects and initiatives from technical services perspective specific to the assigned region / applications.

2. New Product Introduction

• Supports feasibility analysis process of prospective new products in the assigned region with consideration to latent demands of customers and evolving market trends
• Provide technical inputs for effective design of new products in line with market requirements
• Provide technical guidance to application development team in preparing an extensive impact report on all relevant applications on new product formulation and end product characteristics
• Monitor & review service preparedness of technical support for new launches; Guide Technical Services/ Sales team to ensure readiness for new product launches in terms of tools, manuals and diagnostics.

3. Customer Support

• Closely monitor customer complaints and ensure timely, efficient & professional response to all customers’ complaints & queries of technical nature, making SCIL a preferred value-add partner in assigned application
• Continuously work towards improving processes and service levels to ensure comprehensive technical sales support to customers
• Ensure constant communication with stakeholders (Quality team, Plant Heads, Product Managers etc.) to facilitate effective query/ complain resolution;
• Review root cause analysis of customer complaints/customer feedback on periodic basis for assigned regions / applications and identify trends and opportunities for product modifications / assess need for introduction of new products or testing methods.

4. Application Testing

• Engage with key accounts in the assigned region to understand their product performance expectations and drive continuous process/ infrastructure improvements to enhance application testing methodologies in order to meet customer requirements
• Scan external environment to identify customer needs, foresee latent demands and determine market trends pertaining to product application testing; Introduce new testing procedures and technologies to align with identified opportunities
• Partner with application lab team members to implement new testing methodologies for assigned applications.

5. Technical Capability Building

• Develop a training & development for building technical & application expertise for sales professionals.

6. Travel as required

• Travel to Mexico as required for business needs.
• Provide support and travel across Latin American countries as needed.

Workplace Safety

• Ensure compliance with safety regulations, participate in training, and report safety concerns promptly.

IMS Compliance

• Adhere to IMS standards, maintain documentation, and support audits and corrective actions.

ESG Commitment

• Contribute to ESG initiatives, ensure environmental compliance, and promote resource efficiency.

Interactions

Internal: Research & Development, Sales, Quality Management (QC), Production.

External: External Domain Specialists (Applications), Industry forums/ Associations/ Domain Experts.

Job Specification

Qualification and Language

• B.Sc. / M.Sc. Chemistry, Pigments Technology / Other Applications, Good to have Ph.D
• For Coatings – Paint Technology,
• Portuguese language must, Spanish language good to have
• Additional Desired Qualification: MBA in Sales & Marketing

Experience

• Period of Experience Required: Min 5 years’ experience in Core Role, 7 – 12 years of technical services domain preferably in specialty chemicals sector.
• Nature of Experience Required:Experience of developing new testing procedures and supporting new product development from technical SME perspective

Skillsets (Technical/Behavioural)

Technical/ Functional

• Expert technical knowledge in the field of Pigment (Good to have)
• Complaint handling ability (Must have)
• Knowledge of application testing procedures (Must have)
• Trouble shooting (Must have)
• Analytical Thinking (Must have)
• Awareness about Regulations (Good to have)

Behavioural

• Impactful Communication (Must have)
• Problem Solving (Must have)
• Customer Management (Must have)
• Cross functional collaboration (Must have)
• Achievement Orientation (Good to have)
• Impact & Influence (Good to have)
• Planning and Decision Making (Good to have)

KRA’s

• Efficient resolution of technical issues
• Reduction in TAT of consumer complaint
• Collaborate with Sales Team for closure of top opportunities