AGV Technical Support Engineer

Hikrobot; São Paulo; Presencial; BRL 120 000 - 190 000; Tempo integral

Resumo da oferta

Hikrobot, an innovative subsidiary of Hikvision, seeks an on-site International Project Delivery Specialist in São Paulo to manage mobile robot projects from planning to deployment. You will lead on-site delivery, provide AGV support, and coordinate issue resolution to ensure customer satisfaction.

The role requires strong English proficiency, analytical skills, and willingness to travel or relocate overseas for extended periods.

Qualificações

• Bachelor's degree or above in Computer Science, Electronic Information Engineering, Automation, Communication, or related fields.
• Strong analytical and problem-solving abilities with hands-on approach.
• Proactive, stress-tolerant, well-organized and good at coordination and communication.
• Fast learner with good teamwork, and strong English communication skills.
• Willing to be stationed overseas or undertake long-term business trips; overseas experience preferred.
• Excellent English listening, speaking, reading and writing skills.

Responsabilidades

• Develop the overall delivery plan for mobile robot projects and track the schedule.
• Lead on-site project delivery and provide AGV implementation and technical support.
• Monitor issues, coordinate resolutions, and improve customer satisfaction.
• Provide training and support on product parameters, performance, and operation.
• Support pre-sales demos, technical communication, and post-installation activities.
• Manage on-site business operations and after-sales training.
• Assist factory inspections to ensure shipment quality.
• Document project processes and share experiences regularly.
• Identify risks and coordinate internal/external resources for smooth collaboration.

Conhecimentos

Analytical thinking

Problem solving

Organizational coordination

Communication skills

Willingness to travel

Team player

Formação académica

Bachelor's degree or above in CS / Electronics / Automation / Communications

Descrição da oferta de emprego

Department: International Marketing Center

About Hikrobot

Hikrobot, an innovative subsidiary of Hikvision, is a leading global provider of Autonomous Mobile Robot (AMR) products and solutions. We are committed to driving innovation and delivering flexible, intelligent indoor and outdoor logistics automation solutions to the global manufacturing and logistics industries. Leveraging our deep expertise in machine vision, deep learning, and navigation technologies, our AMR product lines are widely deployed across e-commerce, retail, automotive manufacturing, electronics, semiconductors, third-party logistics, and various other sectors. We empower our global customers to achieve intelligent upgrades in warehousing and production. Join us to become a key contributor to the global wave of logistics automation.

Job Responsibilities:

• 1. Develop the overall delivery plan for mobile robot projects, track the schedule, and promptly correct deviations.
• 2. Lead on-site project delivery, provide AGV on-site implementation and technical support services to customers, and facilitate project acceptance.
• 3. Track, report, and coordinate the resolution of on-site product and technical issues; under the guidance of the technical team, quickly solve customer problems when using AGV products to enhance customer satisfaction.
• 4. Based on customer needs, provide corresponding training and support regarding product technical parameters, product performance, product operation, etc.
• 5. Collaborate with regional sales to be responsible for pre-sales product function demonstrations, technical communication, and competitive comparisons, as well as during/after-sales installation, testing, and handling of abnormal issues.
• 6. Responsible for customer on-site business operations and after-sales training.
• 7. Cooperate in equipment factory inspection to ensure shipment quality.
• 8. Manage project process documentation, collect, compile, and output relevant documents, regularly conduct project summaries and experience sharing.
• 9. Identify and control project risks, coordinate internal and external resources to facilitate efficient project collaboration.

Job Requirements:

• 1. Bachelor's degree or above in Computer Science, Electronic Information Engineering, Automation, Communication, or related fields.
• 2. Strong analytical and problem-solving skills, hands-on ability, and adaptability.
• 3. Proactive, with strong stress tolerance, organizational coordination, and communication skills.
• 4. Good learning ability and team spirit.
• 5. Willing to be stationed overseas or take long-term business trips; overseas work experience preferred.
• 6. Excellent English listening, speaking, reading, and writing skills.