Account Manager - ISP

ZTE do Brasil; São Paulo; Presencial; BRL 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Dental insurance

Life insurance

Birthday day off

Extended paternity/maternity leave

Gympass

Resumo da oferta

ZTE do Brasil is seeking an Account Manager to lead development and strategic management of accounts in the Regional Telecom Operator market. You will act as a key interface between ZTE, Internet Service Providers, business partners, and internal teams to translate customer needs into solutions and commercial opportunities.

You will cultivate long-term relationships, identify growth opportunities, and position ZTE as a strategic technology partner.

Qualificações

• Bachelor's degree in Engineering or related field; MBA is a plus.
• 5+ years of experience in sales, account management, or business development in Telecommunications/Tech.
• Proven experience with Regional Telecom Operators or telecommunications companies.
• Strong understanding of the ISP business model and its growth challenges.
• Proven experience in consultative sales, strategic account management, and business development.
• Strong ability to engage decision-makers and executives.
• Experience managing partners and developing opportunities via joint-selling.
• Entrepreneurial, strategic, results-oriented mindset with ownership.
• Advanced English proficiency.

Responsabilidades

• Strategically manage a portfolio of Regional Telecom Operators and grow relationships.
• Develop and execute strategic Account Plans for key customers.
• Map customer needs, investment plans, and technology roadmaps.

Conhecimentos

Account management

Business development

Consultative selling

Strategic partnerships

Formação académica

Bachelor's degree in Engineering

Ferramentas

GPON

DWDM

IP networks

Descrição da oferta de emprego

We are looking for an Account Manager to join our team and lead the development and strategic management of accounts within the Regional Telecom Operator market.

The professional will be responsible for developing business opportunities, expanding existing accounts, building long-term customer relationships, and positioning ZTE as a strategic technology partner for ISPs.

This role will act as a key interface between ZTE, Internet Service Providers, business partners, and internal teams, taking a consultative approach to understanding customers' business challenges and translating their needs into solutions, projects, and commercial opportunities.

We are looking for a professional with a strong understanding of the ISP ecosystem, business acumen, excellent relationship-building skills, and a strong track record in consultative sales and business development.

Key Responsibilities

• Strategically manage a portfolio of Regional Telecom Operators, developing long-term relationships and identifying new business opportunities.
• Develop and execute strategic Account Plans for key customers, aligned with ZTE's business priorities and customers' growth strategies.
• Continuously map customers' businesses, challenges, investment plans, network expansion strategies, technology roadmaps, and future requirements.
• Identify cross-selling, up-selling, and portfolio expansion opportunities, positioning ZTE's products and solutions according to customer needs.
• Take a consultative approach to customer engagement, connecting business challenges with the most appropriate technology solutions.
• Build strong relationships with executives, business leaders, engineering, technology, procurement, operations, and other key stakeholders.
• Manage the commercial cycle from opportunity identification through negotiation and closing, ensuring effective pipeline management and achievement of sales targets.
• Work closely with Engineering, Pre-Sales, Services, Marketing, Product Management, and other internal teams to develop integrated customer strategies and deliver an excellent customer experience.
• Develop and manage joint business opportunities with distributors, technology partners, and other players within the ISP ecosystem.
• Monitor sales performance, pipeline, forecast, market share, and account KPIs, using data and market intelligence to drive commercial strategies.
• Track market trends and developments in the ISP sector, including market consolidation, network expansion, FTTX, Wi-Fi, 5G/FWA, cloud, AI, and new digital services.
• Anticipate customer needs and position ZTE as a strategic partner for business growth and digital transformation, rather than simply as a technology vendor.
• Proactively manage customer issues and internal resources to ensure a high level of customer satisfaction and long-term account development.

Requirements

• Bachelor's degree in Engineering, Technology or a related field. A postgraduate degree or MBA is a plus.
• 5+ years of experience in sales, account management, business development, or a similar role within the Telecommunications and/or Technology industry.
• Proven experience managing relationships with Regional Telecom Operators, or Telecommunications companies.
• Strong understanding of the ISP business model and its key challenges related to growth, profitability, network expansion, customer acquisition, and retention.
• Proven experience in consultative sales, strategic account management, and business development.
• Strong ability to establish and maintain relationships with decision-makers and key executives.
• Experience managing partners and developing opportunities through joint-selling and partner-led business models.
• Strong negotiation, communication, influencing, and relationship-building skills.
• Entrepreneurial, strategic, results-oriented mindset with a strong sense of ownership.
• Strong analytical skills and the ability to translate commercial data and market intelligence into actionable strategies.
• Advanced English proficiency.

Preferred Qualifications

• Previous experience working for Telecommunications/ICT equipment manufacturers or technology vendors.
• Knowledge of GPON, DWDM, IP, Infrastructure, cloud, and digital solutions.
• Experience with ISP network expansion projects or digital transformation initiatives.
• Strong knowledge of the Brazilian ISP market and its key trends and challenges.
• Experience managing strategic/key accounts and complex, multi-stakeholder negotiations.

The Profile We Are Looking For

More than a salesperson, we are looking for a business leader and strategic partner for ISPs — someone who can deeply understand the customer's business, identify growth opportunities, mobilize the right internal and external resources, and turn relationships into sustainable business results for both the customer and ZTE.

If you understand the ISP market, are passionate about developing new business opportunities, building strategic relationships, and working in a technology-driven and innovative environment, we would like to hear from you.

Our compensation package:

• - Contract as Brazilian Labor Laws (CLT).
• - Health and Dental insurance.
• - Life insurance.
• - Birthday day off.
• - Extended paternity/maternity leave.
• - Gympass / Totalpass

This position is based in the ZTE's São Paulo office (near Berrini avenue), on-site model.