Account Manager, Amazon

Amazon; São Paulo; Presencial; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

A forward-thinking company is seeking Account Managers to enhance the customer experience in Brazil. This role focuses on promoting Fulfillment by Amazon and educating sellers on Sponsored Ads. You will identify new business opportunities, escalate seller feedback, and collaborate across teams to improve products and services. If you excel in strategic problem-solving and relationship-building, this dynamic position offers the chance to make a significant impact in the marketplace. Join a team that values measurable results and empowers you to thrive in a KPI-driven environment.

Qualificações

• Experience in prospecting and qualifying companies.
• Strong skills in relationship building and strategic problem-solving.

Responsabilidades

• Manage a pipeline of merchants to meet quarterly targets.
• Educate sellers on Amazon’s delivery and customer experience standards.
• Track and report development results for merchant portfolios.

Conhecimentos

Pipeline Management

Cold Calling

Relationship Building

Strategic Problem Solving

Data Analysis

Ferramentas

Salesforce

CRM Tools

Descrição da oferta de emprego

Amazon team is looking for Account Managers to join its team based in Sao Paulo, Brazil.

A key focus of your role will be promoting and driving adoption of Fulfillment by Amazon (FBA) to enhance the customer experience. Additionally, you will educate sellers on the benefits of Sponsored Ads and support their adoption of Amazon's Ads solutions, unlocking new avenues for growth. Utilizing your understanding of industry trends and seller pain points, you will map new business opportunities, such as selection gaps in specific subcategories, and connect this valuable information to inform our overall sales strategy.
Your role as the voice of the seller is crucial - you will escalate feedback to the appropriate teams and collaborate cross-functionally to improve Amazon's products, services, processes, systems, and tools. This is a high-impact position where you will have the opportunity to make a tangible difference in the lives of our top-performing sellers. If you thrive on strategic problem-solving, relationship-building, and driving measurable results, we invite you to join our dynamic Marketplace team.

Key job responsibilities
- Effectively prioritize and manage a pipeline of merchants to consistently meet/exceed quarterly targets.
- Work closely with merchants, educating them about Amazon’s high standards of Delivery and Customer Experience.
- Recommend the most suitable shipping solutions to enhance the seller and customer experience.
- Guide sellers on best practices for improving key inputs like selection, shipping, pricing, and catalog quality.
- Learn and understand the specificities of your categories to spot trends, seasonal items and competitive pricing to best tailor your pitch and advice to merchants.
- Track and report development results, analysis, interpret reports and information for your portfolio of merchants.
- Prioritize your time optimally to achieve your targets in a KPI-driven environment.
- Demonstrate a strategic, data-driven approach to problem-solving and decision-making.
- Drive measurable results that contribute to the sustained growth of the Brazil Marketplace

BASIC QUALIFICATIONS

- Experience prospecting, qualifying, and cold-calling companies

PREFERRED QUALIFICATIONS

- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.