Account Manager

AppsFlyer; São Paulo; Presencial; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

AppsFlyer is seeking a dedicated Account Manager in São Paulo to drive revenue growth through managing and nurturing client relationships. You will be responsible for contract negotiations, delivering value to clients, and collaborating with cross-functional teams to ensure customer satisfaction. The successful candidate will have strong skills in relationship-building and data analysis, alongside a passion for problem-solving in a fast-paced environment.

Qualificações

• 3+ years of experience in Account Management, SaaS sales, or customer-facing roles.
• Proven track record of driving revenue growth.
• Excellent negotiation, communication, and presentation skills.

Responsabilidades

• Manage renewals, upsells, and cross-sell opportunities.
• Identify opportunities for account growth.
• Drive client retention and minimize churn.

Conhecimentos

Relationship-building

Negotiation

Data analysis

Communication

Ferramentas

Salesforce

Descrição da oferta de emprego

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AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

As an Account Manager, you will focus on managing and growing existing clients. Your primary responsibilities will include driving revenue growth through renewals, upsells, and cross-sells while delivering value realization to the customer, ensuring their satisfaction and retention. This role requires a consultative approach (a deep understanding of client needs and pain points to identify expansion opportunities), strong skills in contract negotiation, internal and external relationship building, and stakeholder management while working in a fast-paced environment, and a cross-functional structure.

** Please submit your CVs in English only **

What You’ll Do

• Own the commercial vision and relationship with existing clients - Manage renewals, upsells, and cross-sell opportunities, including scoping and negotiating SaaS contracts from end to end.
• Proactively identify opportunities for account growth by deeply understanding the client's business goals - including mapping their growth plans, and pain points, to be able to deliver tailored solutions to address those needs.
• Drive client retention and minimize churn by ensuring customer satisfaction and consistent value realization and value selling.
• Build and nurture trusted relationships with decision-makers and key stakeholders at all levels.
• Collaborate with internal teams, including Customer Success, Product, Marketing, Partnerships, and Sales Leadership, to achieve client business objectives and maximize account potential.
• Lead Executive Business Reviews - Analyze product usage data and client feedback to uncover growth opportunities and develop actionable insights.
• Deliver accurate pipeline forecasts and track account progress in CRM tools like Salesforce.
• Provide strategic recommendations to clients, showcasing AppsFlyer’s value and ensuring long-term partnerships.
  
  

What You Have

• 3+ years of experience in Account Management, SaaS sales, or customer-facing roles, preferably in Martech, Adtech, or Analytics.
• Proven track record of driving revenue growth through renewals, upsells, and cross-sells.
• Strong internal and external relationship-building skills with the ability to engage stakeholders across multiple levels.
• Excellent negotiation, communication, and presentation skills - Proven track record in value realization and customer retention
• Ability to analyze data and deliver actionable insights that drive client success.
• Familiarity with CRM tools (e.g., Salesforce) to manage pipeline, forecast, and report progress.
• Willingness to travel.
• Passion for learning - a growth mindset is a must.
  
  

Bonus Points

• Experience working with Mobile Measurement Partner (MMP) platforms.
  
  

As a global company operating in 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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