Account Manager

Altenar; Brasil; Presencial; BRL 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stable, flexible environment

Training and development opportunities

Competitive compensation and benefits

Multinational team of experts

Resumo da oferta

Altenar, a fast-growing international IT company with Brazil presence, is seeking an Account Manager to act as the main liaison between clients and internal teams, ensuring exceptional service and value delivery.

The successful candidate will manage client accounts, coordinate with product, sales and operations, monitor SLAs and KPIs, and seek opportunities for upselling while maintaining strong relationships and operational excellence.

Qualificações

• Experience managing operational projects and coordinating cross-functional teams.
• Strong ability to drive issue resolution with Product, Trading, Operations, Compliance, and Technical Support.
• Experience with incident management, service delivery, or client operations is highly preferred.
• Ability to track multiple operational workstreams, following up on action items, and ensuring timely delivery.
• Experience using Jira and Confluence, and ticketing platforms.
• Strong understanding of SLAs, KPIs, and operational performance reporting.
• Experience in sportsbook operations or B2B SaaS onboarding is a strong plus.
• Analytical mindset with the ability to investigate issues and communicate findings to technical teams.

Responsabilidades

• Serve as the primary contact for client needs, inquiries, and concerns.
• Build and nurture strong client relationships to foster retention and growth.
• Oversee client accounts, ensuring services meet business goals, expectations, and budgets.
• Collaborate with internal teams—sales, product, and operations—to deliver tailored solutions.
• Proactively identify and resolve issues, improving client experience and internal processes.
• Work closely with the product team to align updates with client expectations.
• Maintain up-to-date knowledge of Altenar’s offerings to identify opportunities for upselling and cross-selling.
• Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.

Conhecimentos

Spanish

English

Portuguese (Brazilian)

Client relationship management

Operational project management

Issue resolution coordination

Analytical mindset

Ferramentas

Jira

Confluence

Descrição da oferta de emprego

Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, Urugay and Brazil. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.

RoleOverview

We are seeking a proactive, passionate, and dedicated Account Manager to act as the main point of contact between our clients and internal teams. The ideal candidate will have a strong focus on client satisfaction, relationship management, and operational excellence, ensuring that each client receives outstanding support and value from our products and services.

KeyResponsibilities

• Serveastheprimarycontactforclientneeds,inquiries,andconcerns.
• Buildandnurturestrongclientrelationshipstofosterretentionandgrowth.
• Overseeclientaccounts,ensuringservicesmeetbusinessgoals,expectations,andbudgets.
• Collaboratewithinternalteams—includingsales,product,andoperations—todelivertailoredsolutions.
• Proactivelyidentifyandresolveissues,continuouslyimprovingclientexperienceandinternalprocesses.
• Workcloselywiththeproductteamtoalignupdatesandfeatureswithclientexpectations.
• Maintain up‑to‑date knowledge of Altenar’s offerings to identify opportunities for upselling and cross‑selling.
• Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.

Requirements&Skills

• Languages: Spanish (proficient), English (intermediate or higher). Portuguese (particularly Brazilian Portuguese) is considered an advantage.
• Experience managing operational projects and coordinating cross-functional teams.
• Strong ability to drive issue resolution by working with Product, Trading, Operations, Compliance, and Technical Support.
• Experience with incident management, service delivery, or client operations is highly preferred.
• Comfortable tracking multiple operational workstreams, following up on action items, and ensuring timely delivery.
• Experience using Jira, Confluence, and ticketing platforms.
• Strong understanding of SLAs, KPIs, and operational performance reporting.
• Ability to prioritize operational requests and manage competing client demands.
• Experience in sportsbook operations or B2B SaaS implementations/onboarding is considered a strong advantage.
• Analytical mindset with the ability to investigate issues, interpret logs/reports, and communicate findings to technical teams.

WhatWeOffer

• Astable,flexible,andcollaborativeworkingenvironment.
• Ongoingtrainingandprofessionaldevelopmentopportunities.
• Competitivecompensationandbenefitspackage.
• A multinational team of industry experts from around the world.