Account Coordinator

Caterpillar Inc.; Piracicaba; Presencial; BRL 42 000 - 66 000; Tempo integral

Resumo da oferta

Caterpillar Inc. in Brazil’s São Paulo region is seeking a sales administrative associate to support the sales team and enhance customer experience.

You will handle inquiries, manage documentation, schedule coordination, and monitor orders through to delivery, ensuring compliance with customer and dealer requirements. This role emphasizes customer focus and effective communication within a dynamic, global company.

Qualificações

• Customer focus and ability to deliver customized solutions.
• Strong communication skills to clearly convey information.
• Experience with account management and servicing day-to-day activities.

Responsabilidades

• Respond to customer inquiries and provide service for products and services.
• Maintain files, schedules and appointments for the sales teams and update records of contacts, accounts and orders.

Conhecimentos

Customer focus

Effective communications

Account management

Descrição da oferta de emprego

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Sales

Job Description

Performs administrative and in-house support tasks for a sales team, helping to build relationships and improve customer experience.

What You Will Do

• Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders;
• Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams. Maintaining database and updating records of contacts, accounts and orders as required;
• Monitor, prioritize and track status of orders to provide updates to customers;
• Supporting order to delivery process, ensuring compliance with customer/dealer requirements.

What You Will Have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions;

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors;

Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services