Account Coordinator

Caterpillar Financial Services Corporation; Piracicaba; Presencial; BRL 48 000 - 72 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Pension plan

Profit sharing

Transportation

Life insurance

Parental leave

Employee groups

Medicines reimbursement

Wellhub

Legal support

Financial support

Christmas basket

Resumo da oferta

Caterpillar Inc. in Brazil is seeking a Sales Support professional to perform administrative and in-house tasks for the sales team, helping to build relationships and improve customer experience.

Responsibilities include answering inquiries, handling order fulfillment, maintaining files and databases, tracking orders, and supporting the order-to-delivery process. On-site five days a week; English required at a pre-advanced level. Benefits include medical and pension plans.

Qualificações

• Bachelor's degree required.
• Experience supporting customers and managing order fulfillment.
• Pre-advanced English proficiency.

Responsabilidades

• Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders.
• Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams, and updating records of contacts, accounts and orders.
• Monitor, prioritize and track status of orders to provide updates to customers.
• Support order to delivery process, ensuring compliance with customer/dealer requirements.

Formação académica

Bachelor's degree

Ferramentas

SAP

Salesforce CRM

Descrição da oferta de emprego

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Job Summary:

Performs administrative and in-house support tasks for a sales team, helping to build relationships and improve customer experience.

What you will do:

• Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders.
• Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams. Maintaining database and updating records of contacts, accounts and orders as required.
• Monitor, prioritize and track status of orders to provide updates to customers.
• Supporting order to delivery process, ensuring compliance with customer/dealer requirements.

What you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions;

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors;

Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.

Basic requirements:

• Completed bachelor's degree;
• Previous experience supporting customers and managing order fulfillment processes;
• Pre-advanced English.

Top candidates will also have:

• Experience working with SAP;
• Experience working with Salesforce CRM.

Note: This position requires the candidate to work on-site five days a week.

Some of the offered benefits*:

• Medical plan
• Dental plan
• Medicines reimbursement
• Wellhub
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ( www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc) , and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

Posting Dates:

agosto 20, 2026 - agosto 27, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply