$3800/month | Digital Ambassador Lead | Gov Project

CGP Personnel; Região Norte; On-site; BRL 209,000 - 250,000; Full time

Job summary

CGP Personnel is seeking a Digital Ambassador in the North Region of Brazil to engage seniors, hawkers and merchants. You will support logistics at hubs, ensure timely senior call-backs for GRC, and help with surveys and partner events.

You will capture engagements in CRM, compile activities, and generate monthly performance reports. The role requires 1–3 years of relevant leadership/community experience, strong communication and writing skills, and proficiency with Microsoft Office.

Qualifications

• 1-3 years relevant work experience in leadership or community development roles.
• Meticulous individual with good interpersonal, communication and writing skills.
• Able to sense-make to anticipate/escalate issues and identify opportunities.
• Strong stakeholder engagement and management skills.
• Able to manage a team.
• Able to adapt to different situations and environments.
• Proficient in Microsoft Office.

Responsibilities

• Ensure the Digital Ambassador maintains service standards in engagements with seniors, hawkers and merchants.
• Assist with logistical requirements at the hubs.
• Ensure timely execution and completion of the monthly senior call-back for the GRC and conduct survey interviews.
• Support the Operations Manager in liaising with partners in setting up roving counters, learning journeys, events and pop-up counters and assist client’s publicity materials for activities.
• Ensure engagements are captured, keyed into the CRM system and activities for compilation.
• Generate monthly reports to update Operations Manager on engagement numbers and Digital Ambassador performance.

Skills

Leadership

Communication

Stakeholder engagement

Team management

Adaptability

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

Responsibilities:

• Ensure the Digital Ambassador maintain service standards in their engagements with seniors, hawkers and merchants




• Assist with logistical requirements at the hubs




• Ensure the timely execution and completion of the monthly senior call-back for the GRC and conduct survey interviews




• Support the Operations Manager in liaising with the partners in setting up of n setting up of roving counters, learning journeys, events and pop-up counters and assist client’s publicity materials for activities




• Ensure engagements are captured, keyed into the CRM system and activities for compilation.




• Generate monthly reports to update Operations Manager on engagement numbers and Digital Ambassador performance

Requirements;

• 1-3 years relevant work experience in leadership or community development roles.




• Meticulous individual with good interpersonal, communication and writing skills




• Able to sense-make to anticipate/escalate issues and identify opportunities




• Strong stakeholder engagement and management skills




• Able to manage a team




• Able to adapt to different situations and environments




• Proficient in Microsoft Office.

Salary: $3800
Working Days: 5 days per week (Monday to Sunday, based on schedule)
Working Hours: 8.5 hours
Duration: Till March 2027 (renewable)
Location: Islandwide

We regret to inform that only shortlisted candidates would be notified.

Company Registration Number: 201622755N|EA License: 19C9859| Registration Number: R24124511
Hui Yew Cheong