Waiter / Waitress

Explore more jobs; Manama; On-site; BHD 3,300 - 6,000; Full time

Job summary

Explore more jobs in Bahrain seeks a waiter/waitress for a five-star hotel, responsible for delivering exceptional dining service, maintaining uniform and hygiene standards, and ensuring guest satisfaction.

Role requires strong English communication, Arabic language proficiency, and ability to work nights and weekends. Previous luxury-hospitality experience preferred; hotel safety and HACCP knowledge is beneficial.

Qualifications

• Exceptional communication and interpersonal skills required.
• Advanced level of Business English.
• Proficiency in a second language such as Arabic.

Responsibilities

• Ensure correct uniform standards are followed at all times.
• Provide guests with an enjoyable beverage/dining experience by following service sequence.
• Maintain thorough knowledge of menu and daily specials.
• Familiar with beverage service, stemware, and garnishes.
• Anticipate and serve guests' requirements at all times.
• Prepare outlet for service per SOP or manager instructions.
• Keep service stations clear and restocked during service.
• Serve and clear food and beverage items professionally.
• Present menus and explain all items and specials of the day.
• Check guest satisfaction and report any problems to a manager with how it was resolved.
• Report accidents or guest complaints to a manager immediately.
• Check expiration dates and store per HACCP standards daily.
• Respond properly in hotel emergencies or safety situations.
• Break down buffets, displays or side stations when needed.
• Attend briefings and training sessions as instructed by management.
• Handle cash and card procedures per accounting guidelines.
• Identify potential problems and seek assistance before breakdown occurs.
• Perform duties and special projects as requested by management.

Skills

Exceptional communication and Interper

Advanced levels of Business English

Proficiency in Arabic

Education

Hospitality related Degree or Diploma

Secondary school education

Job description

1. Ensure correct uniform standards are followed at all times.

2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.

3. Maintain a thorough knowledge of the restaurant menu & daily specials at all times

4. To be familiar with the beverage service including stemware used and appropriates garnishes.

5. Anticipate and service of guests' requirements at all times

6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager s instructions

7. Ensure service stations are constantly cleared & re-stocked during service

8. Serve and clear food and beverage items in an unobtrusive and professional manner

9. Present menus and explanations for all menu items as well as specials of the day.

10. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

11. To report all accidents or guest complaint immediately to a manager.

12. Ensure expiration dates or perishable items are checked on a daily basis & stored in accordance to HACCP standards

13. To respond properly in any hotel emergency or safety situation.

14. To breakdown any buffets, displays or side stations when needed

15. Attend all necessary briefings & training sessions as instructed by the Operations Manager, Food and Beverage

16. Handle cash and credit card procedures according to the guidelines of the accounting department

17. Identify potential problems and ask for assistance before breakdown occurs

18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.

Qualifications

• Have completed secondary school education
• Exceptional communication and interpersonal skills.
• Hospitality related Degree or Diploma
• Minimum of 1-2 years experience as a waiter/waitress in a five star hotel
• Willingness to work during peak hours, including nights, weekends, and holidays.
• Advanced levels of Business English
• Proficiency in a second language such as, Arabic.
• Excellent food & beverage knowledge
• The ability to work well under pressure
• Excellent attention to detail
• Previous experience in Middle east
• Experienced in Fire & Life safety system