TRICARE Benefits & Enrollment Specialist

COMFORT SYSTEMS; Manama; On-site; BHD 12,000 - 22,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos is seeking a TRICARE Beneficiary Services Representative (BSR) in Bahrain. This role supports active-duty members and families by providing beneficiary education, enrollment services, and claims assistance under the TPM program.

As a BSR, you’ll handle education, enrollment, PCM updates, and compliance with HIPAA. Requires U.S. citizenship, 3+ years of customer service, and ability to obtain security clearances; position is on-site in Bahrain.

Qualifications

• High School diploma or GED, or equivalent years of experience.
• U.S. Citizenship.
• ID card access eligibility for NSA Bahrain.
• ADP IT III clearance eligibility (Non‑Sensitive Position, Tier 1).
• 3+ years of customer service experience.
• Must meet all country specific requirements.

Responsibilities

• Verify benefits and enrollment via DOES, MHS Genesis, and related systems.
• Update PCM changes per MTF guidelines.
• Educate beneficiaries on TRICARE resources, enrollment, claims; assist in person or by phone.
• Provide basic claims status updates and support.
• Lead informational briefings at events (in/out processing, maternity, retirement).
• Record daily activities and OHI data in applicable systems.
• Assess issues and escalate as needed for resolution.
• Maintain HIPAA confidentiality and complete required training.
• Support remote activities and train new team members.

Skills

Fluent English

Microsoft Office

Presentations

Communication

Self-starter

Organizational skills

Attention to detail

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

DEERS

MHS Genesis

DOES

Job description

Leidos is seeking a TRICARE Beneficiary Services Representative (BSR) in Bahrain. This role supports active-duty members and families by providing beneficiary education, enrollment services, and claims assistance under the TPM program.

As a BSR, you’ll handle education, enrollment, PCM updates, and compliance with HIPAA. Requires U.S. citizenship, 3+ years of customer service, and ability to obtain security clearances; position is on-site in Bahrain.