Customer Care Specialist (Medical Insurance)

Tanqeeb; Manama; On-site; BHD 6,000 - 9,000; Full time

Job summary

Tanqeeb is seeking a Customer Care Unit Officer in Bahrain to respond to inquiries and complaints from members, providers, brokers, and payers, ensuring timely resolutions and high standards of service.

The role involves documenting cases, maintaining client databases, and coordinating with care center management to provide customer-focused support. Fluency in Arabic and English is essential, with a medical background and 2+ years in a call center or service role.

Qualifications

• Bachelor's degree in a medical field.
• 2+ years in a call centre or customer service role.
• Fluent in Arabic and English.
• Legally allowed to work in Bahrain.

Responsibilities

• Respond to inquiries/complaints from members, providers, brokers, and payers.
• Ensure timely responses within predefined time scales.
• Document case details and actions taken for follow-ups.
• Coordinate with care center management and other departments.
• Build and maintain customer-centric service quality.
• Adjudicate pre-approval claims within standard turnaround time.

Skills

Call centre experience

Medical background

MS Office

Arabic & English

Education

Bachelor's degree

Tools

MS Office

Job description

Tanqeeb is seeking a Customer Care Unit Officer in Bahrain to respond to inquiries and complaints from members, providers, brokers, and payers, ensuring timely resolutions and high standards of service.

The role involves documenting cases, maintaining client databases, and coordinating with care center management to provide customer-focused support. Fluency in Arabic and English is essential, with a medical background and 2+ years in a call center or service role.