TRICARE Beneficiary Services Representative - Bahrain

COMFORT SYSTEMS; Manama; On-site; BHD 12,000 - 22,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos is seeking a TRICARE Beneficiary Services Representative (BSR) in Bahrain. This role supports active-duty members and families by providing beneficiary education, enrollment services, and claims assistance under the TPM program.

As a BSR, you’ll handle education, enrollment, PCM updates, and compliance with HIPAA. Requires U.S. citizenship, 3+ years of customer service, and ability to obtain security clearances; position is on-site in Bahrain.

Qualifications

• High School diploma or GED, or equivalent years of experience.
• U.S. Citizenship.
• ID card access eligibility for NSA Bahrain.
• ADP IT III clearance eligibility (Non‑Sensitive Position, Tier 1).
• 3+ years of customer service experience.
• Must meet all country specific requirements.

Responsibilities

• Verify benefits and enrollment via DOES, MHS Genesis, and related systems.
• Update PCM changes per MTF guidelines.
• Educate beneficiaries on TRICARE resources, enrollment, claims; assist in person or by phone.
• Provide basic claims status updates and support.
• Lead informational briefings at events (in/out processing, maternity, retirement).
• Record daily activities and OHI data in applicable systems.
• Assess issues and escalate as needed for resolution.
• Maintain HIPAA confidentiality and complete required training.
• Support remote activities and train new team members.

Skills

Fluent English

Microsoft Office

Presentations

Communication

Self-starter

Organizational skills

Attention to detail

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

DEERS

MHS Genesis

DOES

Job description

Description

Make a Difference – Join Our Leidos TRICARE Team in Bahrain!

Only candidates with U.S. Citizenship can be considered for this role.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) , an essential role in supporting active‑duties military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE‑eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do:

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.

• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

• Claims Assistance: Provide basic claims status updates and support.

• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.

• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.

• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications:

• High School diploma or GED, or equivalent years of experience

• U.S. Citizenship

• Eligible to obtain an ID card allowing access to NSA Bahrain

• Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1)

• 3+ years of customer service experience

• Must meet all country specific requirements

Essential Skills:

• Fluent in English with strong written and oral communication

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Effective at delivering presentations

• Ability to tactfully communicate with others, both in person and on the phone

• Self‑starter, able to work independently and with minimal supervision

• Strong organizational, time management, and multitasking abilities

• High attention to detail

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

• Work background in the following areas:

• U.S. military healthcare delivery system or civilian managed care

• Medical or clinical environment

• MHS Genesis or civilian healthcare systems, medical claims

SALARY:

$32,000 for this specific position and the program is not able to negotiate that.

Pay Range:

Pay Range $31,850.00 - $57,575.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.