TRICARE Beneficiary Services Specialist

Leidos; Manama; On-site; BHD 16,000 - 20,000; Full time

Job summary

Leidos in Bahrain is seeking a TRICARE Beneficiary Services Representative to support active-duty members and families. The role focuses on enrollment, education, claims and confidentiality under the DHA TOP program.

Candidate must be a U.S. citizen with 3+ years in customer service, and able to obtain necessary clearances and an access ID for NSA Bahrain. Training and pipeline opportunities are provided.

Qualifications

• High School diploma or GED required.
• 3+ years of customer service experience.
• Must meet country-specific requirements and be a U.S. citizen to obtain necessary clearances and access.
• Eligible to obtain an ID card allowing access to NSA Bahrain and maintain appropriate clearance.

Responsibilities

• Verify Benefits & Enrollment: process enrollments, disenrollments, and transfers per DOES and PCM changes.
• Education & Customer Service: guide beneficiaries on TRICARE resources, enrollment, and claims.
• Claims Assistance: provide basic claims status updates and support.
• Conduct Briefings: lead informational sessions at events (in/out processing, maternity, retirement).
• Data Management: record daily activities and PHI/OHI in systems.
• Assess & Escalate Issues: evaluate needed assistance and refer as appropriate.
• Compliance & Confidentiality: comply with HIPAA and protect PHI; complete required training.
• Collaborate & Support: assist with remote support, train new team members.

Skills

US Citizenship

Fluent English

Customer service

Effective communication

Self-motivated

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Leidos in Bahrain is seeking a TRICARE Beneficiary Services Representative to support active-duty members and families. The role focuses on enrollment, education, claims and confidentiality under the DHA TOP program.

Candidate must be a U.S. citizen with 3+ years in customer service, and able to obtain necessary clearances and an access ID for NSA Bahrain. Training and pipeline opportunities are provided.