Beneficiary Services Representative

Leidos; Manama; On-site; BHD 16,000 - 20,000; Full time

Job summary

Leidos in Bahrain is seeking a TRICARE Beneficiary Services Representative to support active-duty members and families. The role focuses on enrollment, education, claims and confidentiality under the DHA TOP program.

Candidate must be a U.S. citizen with 3+ years in customer service, and able to obtain necessary clearances and an access ID for NSA Bahrain. Training and pipeline opportunities are provided.

Qualifications

• High School diploma or GED required.
• 3+ years of customer service experience.
• Must meet country-specific requirements and be a U.S. citizen to obtain necessary clearances and access.
• Eligible to obtain an ID card allowing access to NSA Bahrain and maintain appropriate clearance.

Responsibilities

• Verify Benefits & Enrollment: process enrollments, disenrollments, and transfers per DOES and PCM changes.
• Education & Customer Service: guide beneficiaries on TRICARE resources, enrollment, and claims.
• Claims Assistance: provide basic claims status updates and support.
• Conduct Briefings: lead informational sessions at events (in/out processing, maternity, retirement).
• Data Management: record daily activities and PHI/OHI in systems.
• Assess & Escalate Issues: evaluate needed assistance and refer as appropriate.
• Compliance & Confidentiality: comply with HIPAA and protect PHI; complete required training.
• Collaborate & Support: assist with remote support, train new team members.

Skills

US Citizenship

Fluent English

Customer service

Effective communication

Self-motivated

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Make a Difference Join Our Leidos TRICARE Team in Bahrain. Only candidates with U S Citizenship can be considered for this role. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills and contribute to a mission that matters.

As a BSR you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You ll Do

• Verify Benefits amp Enrollment: Process enrollments, disenrollments, portability transfers and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis Primary Care Manager (PCM) Changes. Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education amp Customer Service: Offer guidance on TRICARE resources, benefits, enrollment and claims assisting beneficiaries both in person and over phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in out processing maternity and pre-separation retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess amp Escalate Issues: Evaluate the level of assistance needed and refer or escalat.
• Compliance amp Confidentiality: Comply with all HIPAA regulations maintain confidentiality and proper handling of Protected Health Information (PHI) and complete Leidos and other training courses on time.
• Collaborate amp Support: Assist with remote support train new team members and other duties as assigned.

Basic Qualifications

• High School diploma or GED, or equivalent years of experienceU.S. CitizenshipEligible to obtain an ID card allowing access to NSA BahrainEligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)3+ years of customer service experienceMust meet all country specific requirements

Essential Skills

• Fluent in English with strong written and oral communicationProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)Effective at delivering presentationsAbility to tactfully communicate with others, both in person and on the phoneSelf-starter, able to work independently and with minimal supervisionStrong organizational, time management, and multitasking abilitiesHigh attention to detail

Preferred Qualifications

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS GenesisWork background in the following areas: U.S. military healthcare delivery system or civilian managed careMedical or clinical environmentMHS Genesis or civilian healthcare systems, medical claims