Store Manager - Penhaligons'( Marassi Galleria)

Chalhoub Group; Manama; On-site; BHD 18,000 - 28,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group in Bahrain is seeking a Store Manager to drive store performance, lead a team and deliver VIP customer experiences across online and offline channels.

You will recruit and develop talent, implement the brand’s guidelines, manage customer data and sales targets, and collaborate with back-office teams to improve store operations. Minimum 2 years in Beauty Retail supervision and strong English communication are required.

Qualifications

• Minimum of 2 years supervisory role in Beauty Retail.
• Strong English communication skills.

Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy to customers and team.
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build relationships and create future selling opportunities.
• Stay ahead of trends, products and competitors and share feedback with back-office teams.
• Think hybrid by leveraging all type of point of sales online and offline.
• Team Leadership and Development—provide a clear vision and recruit and retain talents.
• Create a positive work environment based on trust, respect and fairness.
• Coach team members and promote growth using learning tools and platforms.
• Ensure performance improvement plans are discussed and documented.
• Develop the omnichannel mindset among the team focusing on VIP clients and clienteling.
• Recruit new clients and convert them into loyal VIP customers.
• Ensure all sales and operational policies and procedures are followed and maintained in the store.
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality.
• Leverage available technology tools to support customer experience in-store and online.
• Ensure stock replenishment and displays follow the brand's VM guidelines.
• Ensure processes comply with safety, security, HR guidelines and improve them with relevant teams.
• Ensure healthy floor coverage by analyzing historical traffic data.

Skills

English communication

Leadership

Customer focus

Job description

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

At Chalhoub, creativity is a team effort! Working as a Store Manager you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand’s guidelines and store processes.

We are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

Key Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationship with customers and create future potential selling opportunities
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
• Think hybrid by leveraging all type of point of sales online and offline.
• Team Leadership and Development
• Provide a clear vision to the team about the business and store’s vision and key directions
• Identify, recruit, develop and retain strong talents
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

Customer Experience

• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them

Operational Excellence

• Ensure all sales and operational policies and procedures are followed and maintained in the store.
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and elevate any issues or concerns for prompt action.
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours

What You'll Need To Succeed

• Minimum of 2 years supervisory role in Beauty Retail
• Strong English communication skills

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

To view all our perks and benefits, click here.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.