Store Manager - Penhaligons

Chalhoub Group; Manama; On-site; BHD 9,000 - 15,000; Full time

Job summary

Chalhoub Group is seeking a Store Manager to drive store performance, grow a VIP customer base, and lead the team to uphold brand standards. You will balance in-store and online activities to maximize sales while ensuring top-tier customer experiences.

The role requires at least 2 years in a beauty retail supervisory position, with strong English communication and a knack for building loyalty among VIP clients. This is an on-site opportunity with a focus on brand-driven excellence.

Qualifications

• Minimum 2 years in a supervisory role in beauty retail.
• Strong English communication skills.

Responsibilities

• Lead by example and represent the brand in customer interactions.
• Define and monitor the store action plan to achieve sales targets.
• Manage the customer database to build relationships and selling opportunities.
• Promote omnichannel approach across physical and online touchpoints.
• Ensure adherence to store policies and brand guidelines.
• Drive e-commerce orders fulfillment within set SLAs.
• Develop and coach the store team to drive growth.

Skills

English communication

Job description

What you ll be doing At Chalhoub

creativity is a team effort Working as a Store Manager you are responsible for driving the store business building a base of loyal VIP customers by recruiting and retaining them managing the team and ensuring full adherence to the brand s guidelines and store processes

Key Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Define execute and monitor the store action plan to achieve sales targets and KPIs
• Manage the customer database to build strong relationship with customers and create future potential selling opportunities
• Stay ahead of latest trends products and competitors and share feedback with relevant stakeholders in the back-office team
• Think hybrid by leveraging all type of point of sales online and offline

Team Leadership and Development

• Provide a clear vision to the team about the business and store s vision and key directions
• Identify recruit develop and retain strong talents
• Create a positive work environment based on trust respect and fairness and be the voice of the employees when needed by sharing any of their feedback challenges and concerns with the leadership and HR teams
• Act as a coach for the team members and promote growth mindset by leveraging the Group s available learning tools and platforms an constantly monitor the team s development plans and professional growth
• Ensure performance improvement plans are discussed and documented in a transparent manner

Customer Experience

• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience physical and digital the clienteling approach and techniques with a focus on VIPs leveraging customer data to proactively catering to their needs and preferences the brand s ecommerce business including different activities offerings activations etc
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them

Operational Excellence

• Ensure all sales and operational policies and procedures are followed and maintained in the store
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store
• Leverage available technology tools when available to support customer experience in and outside of store Clienteling app OMS Business Whatsapp etc and ensure the team is well versed with it or overwise trained on it
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand s VM guidelines
• Ensure that all processes are compliant with legal safety security retail store operations and HR guidelines work closely with relevant teams to constantly improve them and elevate any issues or concerns for prompt action
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours

• Minimum of 2 years supervisory role in Beauty Retail
• Strong English communication skills