Spa Guest Services Executive - Luxury Experience & Growth

Jumeirah Group; Bahrain; On-site; BHD 6,700 - 10,000; Full time

Benefits offered by this job

Internal mobility

Colleague discounts

Health care

Job summary

Jumeirah Gulf of Bahrain invites applications for a Guest Services Executive – Spa. The role involves greeting guests, escorting them to spa areas, maintaining reception area, handling inquiries, and ensuring pristine treatment rooms in line with our luxury spa standards.

The ideal candidate has at least two years' experience, preferably with an international luxury hospitality company, and strong knowledge of the Opera system, with a respect for diverse cultures.

Qualifications

• Minimum 2 years of experience, preferably with an international luxury hospitality company.
• Good knowledge of working with Opera system.
• Experience of working in an international capacity and a clear understanding of cultural differences.

Responsibilities

• Greet and Escort guests to various locations in the spa, ensure the cleanliness of treatment rooms, handle guest enquiries, recommend and arrange amenities for guests, and run errands as necessary.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the managers as necessary.
• Maintain operation and cleanliness of the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
• Maintain an organized and professional atmosphere.
• Prepare and set tables and/or trays according to property standard SOPs and guest’s requirements.

Skills

Guest services

Opera system

Cross-cultural awareness

Tools

Opera system

Job description

Jumeirah Gulf of Bahrain invites applications for a Guest Services Executive – Spa. The role involves greeting guests, escorting them to spa areas, maintaining reception area, handling inquiries, and ensuring pristine treatment rooms in line with our luxury spa standards.

The ideal candidate has at least two years' experience, preferably with an international luxury hospitality company, and strong knowledge of the Opera system, with a respect for diverse cultures.