Guest Services Executive – Spa – Jumeirah Gulf of Bahrain

Jumeirah; Bahrain; On-site; BHD 13,000 - 22,000; Full time

Benefits offered by this job

Colleague discounts

Healthcare benefits

Internal mobility

Tax-free salary

Job summary

Jumeirah Gulf of Bahrain invites a Guest Services Executive – Spa Department to join our luxury spa team. You will greet guests, coordinate spa services and ensure impeccable reception standards, aligning with our renowned hospitality values.

Ideal candidates bring at least 2 years in international luxury hospitality, strong Opera system skills, and a deep understanding of cultural differences to delight discerning guests.

Qualifications

• Minimum 2 years of experience, preferably with an international luxury hospitality company.
• Good knowledge of working with Opera system.
• Experience of working in an international capacity and understanding cultural differences.

Responsibilities

• Greet guests, escort to spa locations, ensure treatment room cleanliness, handle enquiries, arrange amenities.
• Anticipate customer needs, including special requirements, and provide appropriate products or information.
• Identify dissatisfaction and resolve per procedures; inform managers as needed.
• Maintain reception desk operation and cleanliness; ensure areas are stocked and compliant with standards.
• Maintain a professional atmosphere; prepare tables/trays per SOPs and guest requirements.

Skills

Guest service

Cultural sensitivity

Tools

Opera system

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Gulf Of Bahrain

Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa.

About The Job

An exciting opportunity has arisen for a Guest Services Executive – Spa Department to join Jumeirah Gulf of Bahrain.

The Main Duties And Responsibilities Of This Role Include

• Greet and Escort guests to various location in the spa, ensure the cleanliness of treatment room, handle guest enquiries, recommend and arrange amenities for the guests, and run errands as necessary.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the managers as necessary.
• Maintain operation and cleanliness of the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
• Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs and guest’s requirements.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2 years of experience, preferably with an international luxury hospitality company
• Good knowledge of working with Opera system.
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive tax-free salary and incentive structure

Job

Sports, Leisure and Spa

Organization

MEASA Region [Main]