Service Advisor-Automotive

Burj Line Builders; Riffa2; On-site; BHD 4,200 - 8,400; Full time

Job summary

First Motors in Sitrah, Bahrain, seeks a Service Advisor to deliver exceptional customer service and guide clients on repairs and maintenance. The role involves preparing repair orders, explaining technical issues, and coordinating with workshop staff to manage repairs.

The ideal candidate has proven service advisory experience in the automotive sector, strong communication skills, and the ability to handle multiple tasks under pressure while maintaining accuracy and professional service

Qualifications

• Proven experience as a Service Advisor in the automotive industry.
• Strong understanding of vehicle mechanics and maintenance procedures.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Strong organisational and administrative skills.
• Proficient computer skills and experience with relevant software.
• High school diploma or equivalent; further automotive qualifications are advantageous.
• Experience in workshop software and repair order systems preferred.
• Candidates should stay up to date with vehicle specifications and service requirements.

Responsibilities

• Greet customers and ascertain their automotive needs.
• Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
• Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
• Liaise with technicians and workshop staff to schedule and monitor repairs.
• Provide accurate estimates for repairs and services.
• Keep customers informed of the progress of their repairs.
• Handle customer queries and complaints professionally and efficiently.
• Maintain up-to-date knowledge of vehicle specifications and service requirements.
• Contribute to a positive and efficient team environment.

Skills

Service advisory experience

Vehicle mechanics knowledge

Customer service excellence

Under pressure multitasking

Organisational skills

Computer skills / software literacy

Education

High school diploma or equivalent

Automotive technology qualifications (advantageous)

Job description

First Motors is seeking a highly motivated and customer-focused Service Advisor- Automotive to join our team in Sitrah, Bahrain. This is a full-time position offering an exciting opportunity to work with a leading automotive group. The ideal candidate will be a someone based in Bahrain with a passion for providing exceptional customer service and a strong understanding of the automotive industry. This role requires excellent communication and interpersonal skills, as well as the ability to manage multiple tasks efficiently.

Responsibilities:

• Greet customers and ascertain their automotive needs.
• Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
• Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
• Liaise with technicians and workshop staff to schedule and monitor repairs.
• Provide accurate estimates for repairs and services.
• Keep customers informed of the progress of their repairs.
• Handle customer queries and complaints professionally and efficiently.
• Maintain up-to-date knowledge of vehicle specifications and service requirements.
• Contribute to a positive and efficient team environment.

Qualifications:

• Proven experience as a Service Advisor within the automotive industry.
• Strong understanding of vehicle mechanics and maintenance procedures.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Strong organisational and administrative skills.
• Proficient computer skills and experience with relevant software.
• High school diploma or equivalent; further qualifications in automotive technology are advantageous.