Service Advisor

Explore more jobs; Manama; On-site; BHD 13,000 - 20,000; Full time

Job summary

Explore more jobs in Bahrain seeks a diligent Light Vehicle Workshop Inspector to perform inspections of incoming vehicles, open job cards, and prepare invoices, coordinating with the workshop to ensure accurate documentation and total customer satisfaction.

The role emphasizes diagnosing vehicle issues, recording abnormalities, communicating with service inspectors, and ensuring final vehicle cleanliness and compliant records after service.

Qualifications

• Customer-focused and able to understand customer requirements and handle complaints with hospitality.
• Knowledge in technical aspects related to light vehicles, preferably KIA products.
• Minimum 3–5 years of experience in similar roles and duties.

Responsibilities

• Answer customer calls and schedule vehicle service accordingly.
• Inspect incoming light vehicles at the Workshop.
• Open vehicle receipt notes and record abnormalities and fixtures.
• Record customer inquiries during repair or service operations.
• Coordinate with Service inspectors and Senior Service Advisor to open and follow up on job cards.
• Perform final inspection to ensure customer concerns are addressed and vehicles are clean.
• Prepare invoices for completed jobs and close job cards.
• Schedule workshop activities for light vehicles as required.

Skills

Customer-focused

Technical knowledge

KIA knowledge

Education

Vocational or Secondary School certificate

Job description

Category Logistics, Supply Chain & Procurement

Job Overview:

Perform all activities related to the inspection of incoming vehicles for repair and service operations in addition to recording customer concerns. Communicate and coordinate with Workshop and other divisions in order to process customer inquiries and to ensure total customer satisfaction. Inspect delivered vehicles and closes job cards and prepare invoices accordingly.

Duties and Responsibilities:

• Answer customer calls and prepares vehicles service schedules accordingly.
• Inspect incoming vehicles into the Light Vehicle Workshop.
• Open Vehicle s receipt notes and record any abnormalities in the body of the incoming vehicle in addition to recording any existing fixtures in the vehicle; take customer acknowledgement accordingly.
• Note on the vehicle receipt any inquiries required by customer during repair or service operations.
• Coordinate with Service inspectors and Senior Service Advisor the process of opening job cards and vehicles follow up in the Workshop.
• Perform final inspection on repaired/serviced vehicles to ensure that customer complaints and inquiries were covered by the Workshop in addition to ensuring the cleanliness of the vehicle.
• Prepare invoices for the performed jobs at the LV workshop after closing job cards.
• Schedule the activities of Light vehicles workshop which may be delegated to job holder as required.

Desired Candidate Profile

Qualification

• Certificate from Vocational or Secondary School.

Experience

• Minimum experience of 3-5 years in similar jobs.

Required Skills:

• Customer focused, able to understand customer requirements and handle customers' complaints with hospitality.
• Knowledge in technical aspects related to light vehicles preferably in KIA products.