10000188 | Sales Consultant - Retail

Bin Hindi Group; Manama; On-site; BHD 11,280 - 18,800; Full time

Job summary

Bin Hindi Group is seeking professionals for sales and marketing roles at Bin Hindi Motors (KIA) in Manama. The ideal candidate will carry out sales activities, provide excellent customer service, and maintain strong relationships with clients.

This position requires a minimum of 3 years of experience in similar roles, knowledge in KIA products, and strong problem-solving skills. Candidates must have good technical and communication capabilities to enhance customer interactions and operational efficiencies.

Qualifications

• Minimum experience of 3 Years in similar jobs.
• Knowledge in KIA products is essential.
• Strong analytical and technical writing capabilities required.

Responsibilities

• Manage platforms and analyze product quality/service concerns related to Kia vehicles.
• Prepare and advise invoices for the performed jobs at the workshop.
• Design and deliver internal technical training to staff.

Skills

Knowledge in KIA products

Strong working knowledge of automobile technology

Analytical approach to problem resolution

Technical writing capabilities

Effective technical and problem-solving skills

Commercial awareness

Strong communication skills

Presentation skills

Education

School or Diploma education

Tools

SAS/SQL

Common engineering measurement tools

Common service garage equipment

Job description

Bin Hindi Motors (KIA) - Light Vehicle

Job Overview

• Carry out professional Sales and Marketing activities; build rapport and trust with the customers; provide prompt assistance to customers accompanied with hospitality; gather market & product information; prepare necessary sales reports and work documents; maintain excellent connections with customers.

Qualification

• School or Diploma education is preferred.

Experience

• Minimum experience of 3 Years in similar jobs.

Required Skills

• Knowledge in KIA products.
• Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems.
• Strong analytical approach to problem resolution.
• Occasional travel required domestically and/or internationally.
• SAS/SQL experience preferred.
• Strong technical writing capabilities and oral communication skills.
• Working knowledge of PC and software.
• Good attention to details.
• Presentation skills.
• Effective technical and problem-solving skills.
• Commercial awareness.
• Technical and Theoretical knowledge.

Duties and Responsibilities

• Manage platform(s) by identifying, investigating, and analyzing product quality/service concerns related to Kia vehicle(s)
• Reporting product quality/service concerns through Quality Information Reports (QIRs)
• Review data sources such as warranty, Customer Care, and browse social media, and develop action plan for quality improvement as needed
• Answer customer calls and prepares vehicles’ service schedules accordingly
• Inspect incoming vehicles into the Workshop & customer sites
• Guide service Technicians to inspect the machines and prepare the required quotes and follow up with customers & acknowledgement accordingly
• Monitoring the machines repair based on complaints by the customer during repair or service operations and proper writing reports on Job cards
• Coordinate with Service coordinator to process of opening job cards and machines follow up in the Workshop & outside in field
• Coordinate with original machine manufacturer of the complaints and follow up to get solutions as required on the jobs
• Perform final inspection on repaired/serviced vehicles to ensure that customer complaints and inquiries were covered by the Workshop in addition to ensuring the cleanliness of the vehicle
• Prepare / Advise invoices for the performed jobs at the workshop after closing job cards
• Schedule the activities of the machines in workshop which may be delegated to job holder as required
• Coordination with Parts & sales dept for quotes & Parts consumption details based on the machine population with the division
• Escalation of high priority issues to management for further review
• Support Kia and Customer Care with quality advice as needed to prevent comebacks and potential repurchase(s)
• Ability to use common engineering measurement tools (ie. micrometres, dial indicators, digital volt ohm meters and oscilloscopes)
• Ability to use common service garage equipment (ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.)
• Ability to independently prioritize investigations and work assignments to best meet department and corporate goals and objectives with minimal supervision
• Ability to make thorough and accurate assessments as to seriousness of problem conditions with minimal supervision
• Design and deliver internal technical training to staff
• Organizes program of practical and technical instruction, including demonstrations of skills required in automotive professions
• To promote a climate of learning and development in vehicle sales and parts departments
• Evaluate performance of participants during and after the training for optimum use of skills and competencies
• Train Staff in the importance of accuracy, neatness, efficiency, resourcefulness and good work habits in service department
• Should be able to attend various training courses conducted by KIA
• Shall be knowledgeable of A.A. Bin Hindi Internal procedures and policies
• Perform other duties and responsibility as agreed upon by the Service Centre Division Manager and Job holder