Senior Manager, Global Customer Service & Process Excellence

Explore more jobs; Muharraq; On-site; BHD 35,000 - 55,000; Full time

Benefits offered by this job

Strong career support

International environment

Multifarious benefit programme

Job summary

DHL Express in Bahrain seeks a Senior Manager, Process and Programs to lead the design and standardization of Customer Service processes across MENA, driving digitalization and cross-functional alignment to deliver world-class service at every touchpoint. You will shape governance, measurement, and continuous improvement across country ops, ensuring efficiency and consistent quality.

The role emphasizes talent development, program execution, and stakeholder collaboration in a dynamic

Qualifications

• University degree required; MBA is a plus.
• Strong data analysis and visualization skills.
• Excellent collaboration and teamwork abilities.

Responsibilities

• Lead design, standardization, and harmonization of CS processes across MENA.
• Drive digitalization initiatives to improve efficiency and reduce manual work.
• Manage end-to-end delivery of regional CS programs and projects.
• Oversee governance, stakeholder alignment, and performance reviews.
• Support talent development and training in CS practices.

Skills

Data analysis

Collaboration

Teamwork

PowerBI

Microsoft Office

AI tools

Education

University degree

MBA

Tools

PowerBI

Microsoft Office

AI tools

Job description

DHL Express in Bahrain seeks a Senior Manager, Process and Programs to lead the design and standardization of Customer Service processes across MENA, driving digitalization and cross-functional alignment to deliver world-class service at every touchpoint. You will shape governance, measurement, and continuous improvement across country ops, ensuring efficiency and consistent quality.

The role emphasizes talent development, program execution, and stakeholder collaboration in a dynamic