Senior Sales Associate

Apparel Group; Bahrain; On-site; BHD 3,348 - 6,696; Full time

Job summary

Apparel Group in Bahrain seeks a Retail Sales Associate to greet customers, assist in product selection and drive sales with exceptional service.

You will manage stock displays, operate the POS system, and process payments while upholding visual merchandising standards. Flexibility for extended hours during sale periods is required.

Qualifications

• Experience in customer service and sales is preferred.
• Ability to upsell while maintaining a high standard of service.
• Familiarity with POS systems and cash handling.
• Knowledge of stock replenishment and visual merchandising.
• Strong product knowledge and effective communication skills.

Responsibilities

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to buyers and promote loyalty programs.
• Handle POS operations, process payments, refunds and receipts.
• Maintain stock displays as per layout and SOPs.
• Ensure security, accuracy of cash till, and stock accuracy.

Skills

Customer service

Upselling / cross-selling

POS / cash handling

Stock replenishment

Visual merchandising

Product knowledge

Tools

POS terminal

Job description

Position Objective

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers - Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party