Receptionist

Euro Motors; Bahrain; On-site; BHD 3,500 - 5,200; Full time

Job summary

Euro Motors in Bahrain is seeking a motivated Receptionist to join our customer service team. You will be the first point of contact for clients, handling calls, greeting visitors, and directing them to the right channels.

The role requires a clear telephone manner, excellent communication, and the ability to manage multiple tasks in a fast-paced environment. Flexibility to work evenings and weekends is preferred.

Qualifications

• Excellent communication and interpersonal skills are essential for handling calls and visitors.
• A customer-focused approach with the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in English (written and spoken) and willingness to learn CRM tools.

Responsibilities

• Receive and forward telephone calls in an orderly manner and record them.
• Greet visitors and guide them to the appropriate channels.
• Maintain a tidy reception area and assist with clerical duties as needed.
• Follow up with customers after service or sales visits and collect data as required.

Skills

Communication skills

Interpersonal skills

Customer focus

Call handling

English proficiency

Education

Bachelor's degree

Tools

CRM systems

Job description

Euro Motors set out to position itself as the leader in the automotive industry in the Kingdom of Bahrain and has since come a long way. From a modest start with only BMW, the dealership has managed to acquire premium brands such as MINI, Land Rover, Rolls-Royce, Ferrari and Maserati under its impressive banner. In doing so, it has preserved each identity with the utmost integrity and dedication. Euro Motors does not compromise on presentation, quality, technical service and customer care. Fully committed to the principle of offering the utmost to our customers, the drive to improve profitability is always conditioned to match promise with performance because every Euro Motors customer is valued.

Job Overview

Euro Motors is seeking a highly motivated and customer-centric Receptionist to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a Receptionist, you will be the first point of contact for our clients, providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the company's reputation for excellence.

Responsibilities

• To receive and forward all telephone calls in an orderly manner and make record of them.
• To greet and guide visitors through the right channels without causing a disturbance to the employees.
• To listen attentively to visitors complaints and guide them to the appropriate channel.
• To ensure the reception area clean & tidy.
• To serve as a contact point for all general maintenance concerns, enquiries, complains, problems, and other related matters.
• Assist with other related clerical duties such as photocopying, faxing, filing, etc.
• To assist in any type of typing works as and when required.
• To receive and dispatch any courier packages handed over to you, forward them to their respective Depth Courier Companies and to ensure dispatch and receipt in time.
• To follow up with customers after service/sales visit.
• To collect data from customers.
10>To book service appointments.
• To carry out other related jobs as assigned by the Management from time to time.

Qualifications

• Minimum of 0-2 years of experience.
• Bachelors degree or any relevant education.
• Excellent communication and interpersonal skills, with a clear and professional telephone manner.
• Strong problem-solving abilities and a customer-focused approach.
• Ability to handle a high volume of calls in a fast-paced environment.
• Proficiency in English (written and spoken). Knowledge of additional languages is an advantage.
• Prior experience in a similar role is preferred, but not essential.
• Strong computer skills and experience with CRM systems is desirable.
• Ability to work flexible hours, including evenings and weekends, as required.