Quality Assurance Leader — Data-Driven BPO Excellence

Tafaseel BPO; Manama; On-site; BHD 15,000 - 20,000; Full time

Job summary

A business process outsourcing company in Bahrain seeks an experienced Quality Manager to lead quality assurance initiatives. You will be responsible for developing and managing processes that ensure high service quality and operational efficiency. Ideal candidates have a bachelor's degree and at least 3 years of experience in quality management within the BPO sector. Fluency in both Arabic and English is required.

Qualifications

• Bachelor’s degree in a related field; master’s is a plus.
• Minimum of 3 years experience in quality management, preferably in BPO.
• Familiarity with quality management frameworks and tools.

Responsibilities

• Design and implement a quality assurance strategy.
• Oversee monitoring of service delivery to ensure compliance with standards.
• Lead and mentor the quality assurance team.

Skills

Analytical skills

Communication skills

Leadership

Problem-solving skills

Fluency in Arabic and English

Education

Bachelor’s degree in business administration or related field

Master’s degree (preferred)

Tools

Quality management frameworks (e.g., Six Sigma, ISO, CMMI)

Job description

A business process outsourcing company in Bahrain seeks an experienced Quality Manager to lead quality assurance initiatives. You will be responsible for developing and managing processes that ensure high service quality and operational efficiency. Ideal candidates have a bachelor's degree and at least 3 years of experience in quality management within the BPO sector. Fluency in both Arabic and English is required.