Luxury Store Manager: VIP Clienteling & Omnichannel Lead

Chalhoub Group; Manama; Presencial; BHD 18.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

health care

child education contribution

remote and flexible working policies

exclusive employee discounts

Descripción de la vacante

Chalhoub Group in Bahrain is seeking a Store Manager to drive sales, lead a dynamic team and uphold the brand's standards across in-store and online touchpoints. You will recruit, coach and develop talent, manage day-to-day operations, and ensure exceptional customer experiences that convert visitors into loyal VIP clients.

You will implement the store action plan, monitor KPIs, maintain inventory and visuals per VM guidelines, and collaborate with head office to align with luxury market

Formación

• Minimum of 2 years supervisory role in Beauty Retail.
• Strong English communication skills.

Responsabilidades

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationship with customers and create future potential selling opportunities.
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
• Think hybrid by leveraging all type of point of sales online and offline.
• Team Leadership and Development.
• Provide a clear vision to the team about the business and store’s vision and key directions.
• Identify, recruit, develop and retain strong talents.
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

Conocimientos

Supervisory experience

Beauty retail

Customer service

Descripción del empleo

Chalhoub Group in Bahrain is seeking a Store Manager to drive sales, lead a dynamic team and uphold the brand's standards across in-store and online touchpoints. You will recruit, coach and develop talent, manage day-to-day operations, and ensure exceptional customer experiences that convert visitors into loyal VIP clients.

You will implement the store action plan, monitor KPIs, maintain inventory and visuals per VM guidelines, and collaborate with head office to align with luxury market