Front Office Manager

Kempinski Hotel; Manama; On-site; BHD 15,000 - 23,000; Full time

Job summary

Kempinski Hotel in Manama, Bahrain seeks an experienced Front Office Manager to lead daily front desk, concierge, guest relations, and guest services, ensuring luxury standards and revenue goals are met to optimize guest satisfaction.

The role requires 3–5 years in luxury Front Office, a Bachelor’s in Hospitality, Opera PMS proficiency, and strong leadership with excellent English communication. A path for career growth within Kempinski's global network is highlighted.

Qualifications

• 3–5 years of Front Office management in luxury hotels.
• Bachelor's degree in Hospitality Management or related field.
• Proficiency in PMS systems (Opera) and guest service software.
• Strong leadership, communication, and problem‑solving skills.
• Business fluency in English required.

Responsibilities

• Lead daily front desk, concierge, guest relations, and guest services to luxury standards.
• Oversee check-in/check-out and guest service touchpoints.
• Partner with Revenue Management to optimize occupancy and upselling.
• Collaborate with Housekeeping, Engineering, and Security for seamless guest flow.

Skills

Leadership

Communication

Problem-solving

Guest service

Education

Bachelor's in Hospitality Management

Tools

Opera PMS

Job description

The Front Office Manager leads daily front desk, concierge, guest relations, and guest services operations to deliver high luxury standards, optimize room revenue, and drive guest satisfaction.

Daily Operations: Oversee check-in, check-out, concierge, and guest service touchpoints to ensure smooth execution and adherence to brand standards.

Guest Relations & VIP Service: Act as the primary point of contact for guest feedback, resolving issues promptly and managing VIP arrivals.

Team Leadership & Development: Train and mentor Front Office staff to build a high-performing service team.

Financial & Revenue Support: Partner with Revenue Management to optimize occupancy, drive upselling initiatives, and manage front desk cash control and billing.

Cross-Departmental Coordination: Collaborate with Housekeeping, Engineering, and Security to ensure room readiness and seamless guest flow.

Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences. Be part of a legacy, build your future. Discover the possibilities at Kempinski.

Desired Candidate Profile

• Experience: 3 5 years of Front Office management experience in luxury hotels.
• Education: Bachelor s degree in Hospitality Management or related field preferred.
• Technical Skills: Proficiency in PMS systems (e.g., Opera) and guest service software.
• Competencies: Strong leadership, excellent communication, problem-solving skills, and high emotional intelligence.
• Business fluency in English is required.