IT Support Officer

Burjline Builders; Manama; On-site; BHD 12,000 - 21,000; Full time

Job summary

Alzayani Investments is seeking a highly skilled IT Support Officer to join our team, blending traditional enterprise IT with modern smart-device ecosystems. You will act as the escalation point for complex issues, owning configuration, support, and maintenance of personal and connected devices, from Windows Server to smart home integrations and mobile devices.

The role requires proactive problem-solving, strong communication, and the ability to work independently or within a team to ensure

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field.
• Minimum of 3 years of experience in a similar role, preferably in finance/investment sectors.
• Strong knowledge of hardware and software systems, including Windows and Microsoft Office.
• Experience troubleshooting network connectivity and performance issues.
• Knowledge of security protocols and best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Proactive and able to prioritize tasks effectively.

Responsibilities

• End-to-End Technical Support: Provide Level 1–3 support for hardware and software issues.
• Personal & Mobile Device management: Configure and troubleshoot iOS/Android devices.
• Smart Ecosystems & AV Support: Install and troubleshoot smart TVs and home/office automation systems.
• CCTV & ELV Systems: Support IP CCTV, access control, and security tech.
• Network & Wireless Infrastructure: Troubleshoot LAN/WAN and Wi‑Fi deployments.
• Server Administration: Assist with Windows Server environments including AD, DNS, DHCP.
• Documentation & Vendor Management: Maintain IT inventory and liaise with vendors.

Skills

Communication skills

Interpersonal skills

Problem solving

Independent work

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Windows Server

Active Directory

DNS

DHCP

Microsoft Office

Job description

Job Overview

At Alzayani Investments, we are seeking a highly skilled and versatile IT Support Officer to join our team. This position requiring a unique blend of traditional enterprise IT expertise and a deep understanding of modern smart-device ecosystems.

Job Overview

At Alzayani Investments, we are seeking a highly skilled and versatile IT Support Officer to join our team. This position requiring a unique blend of traditional enterprise IT expertise and a deep understanding of modern smart-device ecosystems.
You will act as the escalation point for complex technical issues while taking primary ownership of configuring, supporting, and maintaining a wide array of personal and connected devices. The ideal candidate is a proactive problem-solver who is just as comfortable managing a Windows Server environment as they are troubleshooting a smart home integration or a mobile device.

Key Responsibilities

• End-to-End Technical Support: Provide comprehensive Level 1, Level 2, and Level 3 support to users, ensuring the rapid and professional resolution of complex hardware and software issues.


• Personal Device & Mobile Management: Serve as the primary support lead for all personal and mobile devices. Set up, configure, and troubleshoot iOS and Android smartphones, tablets, and personal computing devices.


• Smart Ecosystems & AV Support: Install, configure, and troubleshoot Smart TVs, media streaming boxes (Apple TV, Android TV), and smart home/office automation systems.


• CCTV & ELV Systems: Support, maintain, and troubleshoot Extra Low Voltage (ELV) infrastructure, including IP CCTV camera systems, access control, and related physical security tech.


• Network & Wireless Infrastructure: Manage and troubleshoot network connectivity issues across LAN, WAN, and complex wireless (Wi-Fi) deployments. Handle L2/L3 network troubleshooting involving switches, routers, and access points.


• Server Administration: Assist in the administration and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.


• Documentation & Vendor Management: Maintain accurate IT inventory, document system configurations, and liaise with third-party vendors and service providers for specialized equipment repairs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field.


• Minimum of 3 years of experience in a similar role, preferably in the investment or financial sector.


• Strong knowledge of hardware and software systems, including Windows and Microsoft Office.


• Experience with troubleshooting network connectivity and performance issues.


• Knowledge of security protocols and best practices.


• Excellent communication and interpersonal skills.


• Ability to work independently and in a team environment.


• Proactive and able to prioritize tasks effectively.