Residence Guest Service Agent

Four Seasons; Manama; On-site; BHD 3,900 - 5,600; Full time

Job summary

Four Seasons Bahrain Bay is seeking a Guest Service Agent to join the Residential Services Team. Based at the bell stand, you greet residents by name, assist with luggage, and transport items to and from the residences while delivering a flawless guest experience.

You will coordinate with the Residence Concierge, handle deliveries and inquiries in the lobby, and uphold Four Seasons standards of hospitality, professionalism, and safety for residents and colleagues alike.

Qualifications

• Reading, writing, and oral proficiency in the English language, excellent communication skills are essential
• Must have excellent presentation and interpersonal skills with a warm, welcoming attitude
• Minimum of 1+ year bell/guest services experience in hospitality
• Ability to prioritize, multi-task, and maintain high attention to detail
• Must work a flexible schedule including days, nights, weekends and holidays
• Standing for 8 hours per shift and ability to lift 50-100 lbs
• High school education or equivalent; valid driver's license

Responsibilities

• Respond to homeowner requests and provide personalized recommendations to maximize satisfaction
• Assist residents with luggage, transportation, deliveries, parcels, and groceries per instructions
• Greet residents and guests in lobby and offer assistance
• Answer concierge desk phones, deliver messages and packages to units
• Support in common areas and ensure service levels meet standards
• Deliver in-residence dining requests from third-party vendors as needed
• Maintain lobby cleanliness and comply with Four Seasons standards

Skills

English proficiency

Presentation skills

Bell/guest services experience

Multitasking

Flexible schedule

Stand for long shifts

Driver's license

Education

High school or equivalent

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

On an exclusive island in the heart of the Kingdom's capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

Four Seasons Residences Bahrain is a complex with 112 bespoke private residences, ranging in size from 109 square meters to 737 square meters. The residences are located in the heart of Bahrain Bay and are connected to the Four Seasons Hotel Bahrain Bay by a private and secure pedestrian bridge.

As one of the leaders in branded residences since 1982, Four Seasons currently operate 50 residential properties around the world and 90% of the projects in our pipeline contain a residential component.

Job Summary

Operating from the Residential Lobby and Front Drive, the Guest Service Agent is an integral part of the Residential Services Team whose main objective is to ensure our residents are well looked after from the start. As the first and last impression of the Four Seasons Private Residences, this high-profile department carries a special responsibility. The Guest Service Agent is stationed at the bell stand outside the building and greets each resident by name upon arrival and departure. The Guest Service Agent transports luggage to the residences for arrivals and transports luggage for departing residents to the entrance or into temporary storage. The Guest Service Agent also provides arriving residents with a Four Seasons Private Residences orientation.

TASKS

• Responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons' policies.
• Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms. Maintains proper records of deliveries and pick-up.
• Assists residents, visitors, and/or vendors in all inquiries in connection with residential common areas, hours of operations, key residences personnel, directions, etc. Must be familiar with all common areas and services offered at the residences.
• Greets all residents and their guests passing through lobby and offers them assistance
• Assists in Residential Lobby service - answer telephones at the residences Concierge Desk, deliver messages, packages, laundry, groceries, etc. to units
• Assists in Common Area service – setup the space, provide food and beverage service, assistance with operating equipment etc. to owners
• Deliveries in-residence dining requests from 3rd party vendors to unit as requested
• Ensures the residences lobby is always clean, including bell carts and storage area.
• Complies with Four Seasons Work Rules and Standards of Conduct
• Works harmoniously and professionally with co-workers and supervisors
• Ability to use variety of IT systems to perform his own duties and assist homeowners on basic functionality.

Additional Responsibilities

• Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities
• Ability to communicate resident’s requests effectively to the Residence Concierge to ensure prompt completion of tasks
• Acts in all matters related to the safety, security, satisfaction and wellbeing of residents and fellow employees. Responds swiftly and effectively in any emergency or safety situation.
• Relieve other residential roles for meal periods and in case of emergency
• Assist in crunch other residential roles with operations
• Performs any special projects deemed necessary by your direct supervisor/concierge or Residential Leader

Skills And Competencies

• Reading, writing, and oral proficiency in the English language, excellent communication skills are essential
• Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area
• Must have minimum of 1+ year bell/guest services experience in a hospitality environment
• Must be able to prioritize and multi-task, and have a high attention to detail
• Must be able to work a flexible schedule, including days, nights, overnight, weekends and holidays
• Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50 - 100 lbs., respectively
• High school education or equivalent experience is required
• A valid driver's license