Housekeeping Team Lead: Guest Experience & Quality

Tanqeeb; Manama; On-site; BHD 4,500 - 8,900; Full time

Job summary

Accor is seeking a motivated Housekeeping Supervisor in Bahrain to oversee daily activities of room attendants, house attendants, and public areas, ensuring all tasks meet brand standards and guest satisfaction targets.

You will lead, coach and evaluate the housekeeping team, coordinate schedules, manage stock and safety procedures, and report on inventory. Strong English skills are required.

Qualifications

• Experience supervising hotel housekeeping teams.
• Proven ability to maintain cleanliness to brand standards.
• Strong communication and English language skills.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Supervise and coordinate daily activities of Room Attendants, House Attendants and Public Area Attendants.
• Assign daily work schedules and room allocations according to occupancy and requirements.
• Ensure guest rooms, corridors and public areas meet brand standards and are maintained.
• Handle Lost & Found items following hotel procedures.
• Monitor Do Not Disturb rooms and follow up appropriately.
• Respond to guest requests and complaints promptly and professionally.
• Lead, coach and develop the housekeeping team and assist with performance reviews.
• Control usage of cleaning supplies, amenities, linen, and equipment; monitor inventories.
• Ensure equipment is maintained and used safely.
• Complete daily inspection and discrepancy reports and shift handovers.

Skills

Leadership

Team management

Attention to detail

Communication

Customer service

English

Education

Hospitality management degree

Tools

PMS systems

MS Office

Job description

Accor is seeking a motivated Housekeeping Supervisor in Bahrain to oversee daily activities of room attendants, house attendants, and public areas, ensuring all tasks meet brand standards and guest satisfaction targets.

You will lead, coach and evaluate the housekeeping team, coordinate schedules, manage stock and safety procedures, and report on inventory. Strong English skills are required.