Housekeeping Supervisor

Rotana Hotels; Manama; On-site; BHD 7,000 - 10,000; Full time

Job summary

Rotana Hotels seeks a passionate Housekeeping Supervisor for Downtown Rotana Hotel in Manama. You will supervise attendants, manage assignments, and ensure rooms meet cleanliness standards while delivering exceptional guest service.

Key duties include coordinating daily tasks, handling VIP and special requests, inspecting spaces, and training staff. You will also oversee inventory and equipment maintenance to support smooth hotel operations.

Qualifications

• Experience in supervising housekeeping staff in a hotel environment.
• Ability to maintain high cleanliness and maintenance standards.
• Strong guest-service orientation with problem-solving skills.

Responsibilities

• Supervise Housekeeping Attendants to achieve operational goals.
• Prepare assignments and issue keys and supplies.
• Respond to VIPs, Do Not Disturb, Sleep Out, and Double-Lock requests.
• Attend daily meetings and receive instructions for special tasks.
• Inspect rooms using checklists and report repairs as needed.
• Record found items and hand to Lost & Found.
• Oversee cleaning of guest rooms, corridors, and stairwells.
• Train and mentor attendants, monitor performance.
• Assist with inventory and proper handling of equipment.

Job description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Downtown Rotana Hotel. Manama, Bahrain.

As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained