Guest Experience Agent (Russian Speaker)

Accorhotel; Manama; On-site; BHD 13,000 - 20,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs through Accor Academ

Career growth opportunities

CSR involvement

Job summary

Accorhotel Bahrain seeks a Guest Relations/Front Office associate to welcome guests, conduct check-in, and escort them to rooms. You will upsell rooms and F&B, handle inquiries and complaints, and maintain high lobby standards while following safety procedures.

The role requires excellent English communication and a proactive, professional attitude; Russian language is a plus, with Opera PMS experience considered an advantage.

Qualifications

• Fluent in English (written and spoken).
• Russian language proficiency is a plus for guest interactions.
• Strong communication and interpersonal skills are essential.
• Ability to resolve guest concerns with empathy and efficiency.

Responsibilities

• Greet guests at the limousine and escort them safely to their hotel room.
• Greet guests on arrival, conduct check-in and registration procedures.
• Upsell rooms, spa, gallery and F&B outlets.
• Handle guest complaints and inquiries, log and follow up.
• Assist cashiers with guest billing procedures and help with check-out arrangements.
• Maintain lobby cleanliness and high standards, and participate in safety procedures.

Skills

Fluent English

Russian language

Communication skills

Problem solving

Tools

Opera PMS

Job description

• Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.
• Greet guests on arrival at the hotel and conduct check-in and registration procedures.
• Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.
• Implement and maintain guest guest recognition program.
• Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.
• Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
• Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.
• Upsell all hotel rooms, spa, gallery and F&B outlets.
• Entertain guests when appropriate.
• Assist the cashiers with guest billing procedures.
• Ensure that guest check out arrangements are in order, and to bid guests farewell.
• Carry out administrative requirements as directed.

General

• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Performs additional duties as directed by supervisors.
• Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
• Is fully conversant with al health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or reputation of the hotel is represented.
• Attends meetings and training as required by supervisors.
• Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
• Interacts with guests actively soliciting feedback.

What will you bring to this role?

• Fluent in English (written and spoken); proficient in Russian
• Previous experience in Guest Relations, Front Office, or luxury hospitality preferred
• Excellent communication and interpersonal skills with a naturally engaging personality
• Strong problem-solving abilities and emotional intelligence
• Ability to remain calm, professional, and detail-oriented under pressure
• Proficiency in Opera PMS or similar hotel management systems is an advantage
• Passion for creating exceptional guest experiences and meaningful connections

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.