Front Office Manager

Kempinski Hotels SA; Manama; On-site; BHD 18,000 - 30,000; Full time

Job summary

Kempinski Hotels SA in Bahrain seeks a Front Office Manager to lead daily front desk, concierge, guest relations, and guest services, delivering luxury standards and driving guest satisfaction.

You will oversee check-in/check-out, manage VIP arrivals, train staff, and collaborate with Revenue for occupancy optimization and upselling, while coordinating with Housekeeping, Engineering and Security to ensure seamless guest flow.

Qualifications

• 3–5 years of Front Office management experience in luxury hotels.
• Bachelor’s degree in Hospitality Management or related field preferred.
• Proficiency in PMS systems (Opera) and guest service software.
• Strong leadership, communication, problem-solving skills; high emotional intelligence.

Responsibilities

• Oversee check-in, check-out, concierge, and guest services.
• Lead guest relations and VIP service, resolving issues promptly.
• Train and mentor Front Office staff.
• Collaborate with Revenue to optimize occupancy and upselling.
• Coordinate with Housekeeping, Engineering, and Security for seamless guest flow.

Skills

Front Office management

Leadership

Communication

Problem-solving

Emotional intelligence

Opera PMS

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Job description

Front Office Manager

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Kingdom of Bahrain - Manama

Description

The Front Office Manager leads daily front desk, concierge, guest relations, and guest services operations to deliver high luxury standards, optimize room revenue, and drive guest satisfaction.

Key Responsibilities

• Daily Operations: Oversee check-in, check-out, concierge, and guest service touchpoints to ensure smooth execution and adherence to brand standards.
• Guest Relations & VIP Service: Act as the primary point of contact for guest feedback, resolving issues promptly and managing VIP arrivals.
• Team Leadership & Development: Train and mentor Front Office staff to build a high-performing service team.
• Financial & Revenue Support: Partner with Revenue Management to optimize occupancy, drive upselling initiatives, and manage front desk cash control and billing.
• Cross-Departmental Coordination: Collaborate with Housekeeping, Engineering, and Security to ensure room readiness and seamless guest flow.

Skills, Knowledge and Expertise

What Makes You a Great Fit; Who We’re Looking For

• Experience: 3–5 years of Front Office management experience in luxury hotels.
• Education: Bachelor’s degree in Hospitality Management or related field preferred.
• Technical Skills: Proficiency in PMS systems (e.g., Opera) and guest service software.
• Competencies: Strong leadership, excellent communication, problem-solving skills, and high emotional intelligence. Business fluency in English is required.

Why Join Kempinski

Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences.

Be part of a legacy, build your future. Discover the possibilities at Kempinski.