End-to-End Customer Support & Case Manager

Tanqeeb; Manama; On-site; BHD 8,900 - 13,000; Full time

Job summary

Tanqeeb is seeking a customer support specialist to own customer cases from intake to resolution, delivering a high-quality experience. You will manage cases end-to-end, coordinate across teams, and keep customers informed throughout the lifecycle while aiming for fast, clear, and courteous communication.

You will work with billing, service, and installations teams to resolve issues promptly and maintain accurate CRM records in Salesforce.

Qualifications

• 2+ years in customer support, customer success, or service roles.
• Experience with CRM tools (preferably Salesforce).
• Excellent written and verbal English communication.
• Strong analytical and problem-solving skills.
• High attention to detail in documentation.
• Ability to manage multiple cases simultaneously.
• Familiarity with billing or receivables processes.

Responsibilities

• Own customer cases end-to-end and ensure timely resolution.
• Create and manage cases in Salesforce with accurate records.
• Coordinate with service teams, installation teams, and receivables.
• Provide proactive updates to customers throughout the lifecycle.
• Handle billing-related inquiries and assist with auto-billing when applicable.
• Identify recurring issues and suggest improvements to reduce repeats.
• Ensure high-quality customer experience on every interaction.

Skills

Customer support

Customer success

Service roles

Salesforce

Tools

Salesforce

Job description

Tanqeeb is seeking a customer support specialist to own customer cases from intake to resolution, delivering a high-quality experience. You will manage cases end-to-end, coordinate across teams, and keep customers informed throughout the lifecycle while aiming for fast, clear, and courteous communication.

You will work with billing, service, and installations teams to resolve issues promptly and maintain accurate CRM records in Salesforce.