DIVISIONAL MANAGER - SVCS/OPS ($50-75M)

Navy Exchange Service Command; Bahrain; On-site; BHD 27,374 - 34,760; Full time

Job summary

The Navy Exchange Service Command in Bahrain is seeking a dedicated Manager to oversee retail services and staff functions. The ideal candidate will manage operations across various locations while controlling financial performance and ensuring compliance with safety policies.

With a focus on customer service and effective inventory control, this role requires strong leadership skills and a solid understanding of retail practices. Candidates should have significant experience in the field and be prepared to collaborate closely with the General Manager.

Qualifications

• 3 years of experience in merchandising and retail practices.
• Ability to deal effectively with others and exercise mature judgment.
• Familiarity with safety, security, and fire prevention policies.

Responsibilities

• Manage retail services and staff functions.
• Control financial performance and operating budget.
• Ensure compliance with safety and security policies.
• Provide guidance to the General Manager on operational matters.

Skills

Retail practices and processes

Customer service skills

Inventory control

Financial analysis

Education

4-year bachelor's degree or equivalent experience

Job description

Job Number

26000283

Primary Location

Bahrain

Pay Range

$72,804 to $92,449 based on experience

Job Summary

Manages a variety of retail services and staff functions.

Duties and Responsibilities

Manages operations which may include all or a substantial combination of outlying stores, personalized services, vending food, automotive warehouses, facilities maintenance, and administrative functions. Controls financial performance. Identifies and exploits areas of business opportunities.

• Provides guidance and assistance to the General Manager on administrative and operational matters. Recommends and implements approved NEXCOM changes in policies and procedures to improve operations. Collaborates with managerial personnel on procedural changes affecting the overall NEX operations.
• Responsible for inventory control, customer service programs, and operational reporting. Functions as Contracting Officer Technical Representative (COTR) for various vendor contractors.
• Directly or through subordinate supervisors responsible for the full range of personnel disciplines.
• Analyzes financial statements and other pertinent data to evaluate operational efficiency. Develops and controls an operating budget to include direct and indirect costs, sales, and profits. Conducts budget reviews and makes adjustments.
• Responsible for facility maintenance, equipment, facility improvement projects, and fixed assets. Ensures compliance with safety, security, and fire prevention policies for all facilities.
• Carries out EEO policies and communicates support to subordinates.
• Reports to the General Manager.
• Performs other related duties as assigned.
• The incumbent of this position must file a Financial Disclosure Report OGE Form 450 as required.

Qualifications

• 3 years of experience in responsible work which provided a general knowledge of merchandising, retail practices, and processes. Requires skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.

Education and Experience Substitution

One year of academic study in a food or management-related program above the high school level may be substituted for nine months of experience, up to a maximum of a 4-year bachelor's degree for three years of general experience.

Specialized Experience

Four years of progressively responsible experience providing knowledge of retail and/or service-type operations, practices, procedures, and merchandising such as sales promotion, display of merchandise, and/or services. Includes developing and improving operational plans and controls, maintaining inventory levels and stock controls, customer services, supervisory experience, and maintaining effective sanitation, security, and safety regulations.