Sales Executive

Adept Global; Manama; On-site; BHD 6,000 - 12,000; Full time

Job summary

Adept Global in Bahrain is seeking a Sales Associate to support luxury fragrance sales and deliver exceptional customer service. You will greet clients, present product knowledge on notes, longevity, and occasions, and work toward daily, weekly, and monthly targets.

Responsibilities include inventory checks, POS operation, promotions, and maintaining store standards. You will collaborate with the team, participate in training, and ensure a welcoming, organized shopping environment.

Qualifications

• 1–15 years of experience in luxury retail.
• Strong communication and presentation skills.
• Professional appearance aligned with brand standards.

Responsibilities

• Adhere to company policies, store procedures, and brand guidelines.
• Meet or exceed daily, weekly, and monthly sales targets and KPIs.
• Greet customers, provide personalized fragrance recommendations, and build relationships.
• Monitor stock levels, assist in inventories, and ensure proper labeling and rotation (FIFO/FEFO).
• Follow loss prevention protocols and assist in stock reconciliations.
• Support visual merchandising, promotions, and store opening/closing duties.

Skills

Luxury retail

Sales targets

Customer service

POS operation

Stock management

Job description

Job Title: Sales Associate

Work Location: Bahrain

Experience: 1 - 15 years in luxury retail

Key Responsibilities

1. Policy and Protocol Adherence

• Strictly follow all company policies, store procedures, and brand guidelines.
• Maintain compliance with health, safety, and hygiene standards at all times.
• Adhere to dress code, grooming standards, and professional conduct as per company protocol.
• Follow cash handling, POS operation, and return/refund procedures accurately.

2. Achieving Sales Targets and KPIs

• Meet or exceed daily, weekly, and monthly sales targets.
• Monitor personal and team performance against key performance indicators (KPIs) including conversion rate, average transaction value, and customer engagement.
• Actively promote company promotions, bundled offers, and new product launches to enhance sales.
• Provide daily sales reports and assist in forecasting and planning.

3. Customer Service Excellence

• Greet customers warmly and provide personalized, consultative fragrance recommendations.
• Demonstrate in-depth product knowledge, emphasizing fragrance families, notes, longevity, and suitability for occasions.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Build strong customer relationships through follow-ups and loyalty program engagement.
• Ensure a clean, organized, and inviting shopping environment.

4. Inventory and Stock Management

• Monitor stock levels daily and ensure optimal product availability on the sales floor.
• Perform regular stock checks and assist in inventory audits.
• Place timely reorders in coordination with the line manager to prevent stockouts.
• Ensure proper labeling, pricing, and rotation of stock (FIFO/FEFO).
• Maintain accurate records of stock movements and discrepancies.

5. Loss Prevention and Pilferage Control

• Follow strict warehouse and sales floor security protocols to minimize theft and shrinkage.
• Conduct regular visual checks and report any suspicious activity.
• Assist in executing daily, weekly, and monthly stock reconciliations.
• Secure high-value items and ensure safe storage after operating hours.
• Support investigations into inventory discrepancies when necessary.

6. Additional Store Duties

• Assist in visual merchandising, window displays, and promotional setups in line with brand standards.
• Operate POS systems accurately and handle cash, cards, and mobile payments securely.
• Support store opening and closing procedures (e.g., switching equipment, daily z-reports).
• Participate in staff meetings, training sessions, and product knowledge workshops.
• Ensure cleanliness and organization of the sales floor, backroom, and fitting areas.