DEERS & CAC Identity Services Associate – Bahrain

Chenega MIOS SBU; Manama; On-site; BHD 13,000 - 20,000; Full time

Job summary

Chenega Military, Intelligence & Operations Support (MIOS) in Manama, Bahrain, is seeking a Personnel Assistant I to support the Navy Personnel Command by verifying eligibility, issuing DoD IDs, and performing DEERS updates. You will interact with customers using professional service skills, verify CAC and USID, and act as Verifying Official on the DEERS/RAPIDS terminals.

The role involves PKI certificate verification, PIN resets, ICA services, and ensuring secure handling of sensitive identity

Qualifications

• Experience in customer service or public-facing roles.
• Ability to verify identities and manage sensitive information.
• Familiarity with DoD ID cards and DEERS is preferred.

Responsibilities

• Interact with customers utilizing effective face-to-face customer service skills.
• Verbally acknowledge customers upon arrival.
• Verify and issue CAC and USID to eligible recipients through DEERS.
• Serve as Verifying Official on DEERS/RAPIDS terminal and ensure input data accuracy.
• Assist customers with questions concerning identification card eligibility and DEERS.
• Answer telephone inquiries.
• Monitor customer wait times via sign-in sheets.
• Return all failed or retrieved CACs to DMDC monthly.
• Ensure all non-DEERS CAC updates are performed accurately.
• Perform customer services, including PIN resets and verifying PKI certificates.
• Provide ICA services to ensure timely distribution and retrieval of identification cards, including updating customer information in DEERS.
• Initiate CAC requests and distribute CACs and PINs IAW the RAPIDS User Guide.
• Verify identification IAW HSPD12 and FIPS201-1.
• Provide ID Card services to personnel assigned to support commands, retirees and dependents, and contractors verified through ICAM.
• Notify security personnel of unauthorized or unsafe acts.

Skills

Customer service

Communication

De-escalation

Time management

Adaptability

Tools

DEERS/RAPIDS

CAC issuance

PKI certificates

Job description

Chenega Military, Intelligence & Operations Support (MIOS) in Manama, Bahrain, is seeking a Personnel Assistant I to support the Navy Personnel Command by verifying eligibility, issuing DoD IDs, and performing DEERS updates. You will interact with customers using professional service skills, verify CAC and USID, and act as Verifying Official on the DEERS/RAPIDS terminals.

The role involves PKI certificate verification, PIN resets, ICA services, and ensuring secure handling of sensitive identity